My July 4 Thalys train was cancelled from Brussels to Paris (Thalys sent me an email). My eurail reservation shows booked with no issue or flag. I already submitted a request for a seat reservation refund. Do I just go ahead and book a new seat reservations right away? Or do I wait for someone get back to me regarding the refund/exchange.
Best answer by rvdborgt
View originalYou don't want to cancel, so you shouldn't ask for a refund.
If you still want to travel, ask Eurail to book you on a Thalys of your choice. This is free of charge.
How do I contact Eurail to book another seat reservation instead?? I tried the chat bot and the customer service request.
How do I contact Eurail to book another seat reservation instead?? I tried the chat bot and the customer service request.
The customer service request is the way to go:
https://eurail.zendesk.com/hc/en-001/requests/new
You should receive a conformation mail minutes after you submitted your request. You can reply to the confirmation mail to add more information.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
