Hey there,
We are two travelers from France and I personally wanted to share our experience with Renfe in regards of booking a journey from Barcelona to Madrid.
I know, I’ve read a lot here about how Renfe is not conciliatory about booking trains from abroad. But come one, with tried every single option listed in the Interrail page for reservations (we even contacted Deutch Bahn but they never responded) and everything lead to nowhere. The lady at the phone from Renfe (who was very kind with us) told us that it was impossible for us to book this train in advance since we can’t withdrow our tickets more than 24h in advance. She couldn’t believe herself that there is such a lack of solutions for travelers like us.
And here we are, 24h in advance, uncertain about whether we will make it or not in time to Madrid. Not to mention the cost of hostels and AirBnB in Barcelona…
Is there anyway we can collectively notify Renfe that their service is not at all conveniant for Interrail users (I guess they already know and don’t care that much, but you know...) ?
Anyway, I’m kind of concerned now and just wanted to share if anyone has something to share either.
Thanks for reading !