I booked a trip from Paris to Geneva via the Eurail platform and then reserved the seats on the website. The return train ticket worked but I got an error on the train to Geneva saying that the reservation and payment went through but the tickets couldn’t be retrieved because of a system error. Does anyone know what to do?
Answer
Ticket Error Issue
Best answer by thibcabe
So to understand everything: you have a Eurail pass and booked a Paris-Geneva seat reservation, correct?
Did you still receive some confirmation email? What does it say?
Otherwise contact customer support at https://eurail.zendesk.com/hc/en-001
So to understand everything: you have a Eurail pass and booked a Paris-Geneva seat reservation, correct?
Did you still receive some confirmation email? What does it say?
Otherwise contact customer support at https://eurail.zendesk.com/hc/en-001
Yes, I’ve received an email saying that the payment and reservation were processed but there was a technical problem with the e-ticket and that it couldn’t be sent to me. I contacted the customer support but just wanted to see if anyone had ever had a similar experience / what to do other than that.
I've never had this problem but then I avoid booking reservations via Eurail because that's more expensive and I can't choose my seat. If you need any more reservations, then this page has the best advice:
https://www.seat61.com/interrail-and-eurail-reservations.htm
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