I'm in the train and the conducteur said I needed a reservation. In the app nothing was said about a reservation (not required or recommended) what do I need to do?
Answer
unexpected reservations in train
Best answer by Anonymous
Please allow me to clarify that according to our timetable, (https://www.eurail.com/en/book-reservations) the ECB train has indeed optional reservations. That means you can purchase them, however, you do not have to. However, an additional supplement is necessary for this trip. You will need to pay for it before boarding or during the journey. This is an administrational/service fee.
+8On which train - and where are you now?
It was the second train from Innsbruck to Venezia. it says conditions apply for when you have a one County pass but I have a global one
That's not a reservation (that's optional in this train) but a supplement that is charged extra for the Italian part of this train. It is misrepresented in the rail planner app, as you have noticed.
Please complain to customer service:
https://eurail.zendesk.com/hc/en-001/requests/new
If enough people complain about this, hopefully it will be corrected.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
In my Railplanner I clearly see that you need to pay 10 EUR + 2 EUR booking fee for that train.
In my Railplanner I clearly see that you need to pay 10 EUR + 2 EUR booking fee for that train.
It doesn't in my app, version 25.7.0.
"Seat reservations required” is also incorrect but it seems this has been changed in an incorrect way.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
My app version is 24.2.1 so apparently this partly incorrect information has been removed in later versions and replaced by no info at all.
Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
As recent threads have shown, there is quite a lot of confusion on this service, complicated by the IR reservation service (and ECB themselves), When you buy your optional “reservation” the voucher is actually a combined seat reservation and voucher for the supplement (The seat reservation is effectively free). (Ignoring any booking fees)
Having travelled on this service and seen the trouble the inspector had trying to explain this “supplement” in many languages I can understand the confusion in this case.
If you are travelling on a pass without a reservation you have to pay this supplement. If you prepay for a reservation it includes the supplement. If you have no reservation you must pay the supplement on board. So in a sense that could be interpreted by one or both that a reservation is compulsory. No reservation you must pay on board. The toll is compulsory, even if you are standing.
BTW the inspectors have no hesitation at throwing those who will not pay off at the next stop,
If you are not expecting it it will be confusing to pass holders.
+11As recent threads have shown, there is quite a lot of confusion on this service, complicated by the IR reservation service (and ECB themselves), When you buy your optional “reservation” the voucher is actually a combined seat reservation and voucher for the supplement (The seat reservation is effectively free). (Ignoring any booking fees)
Via Interrail.eu/Eurail.com like you showed the reservation is included. Also via ticket offices of DB and Trenitalia and online via CD.
If you pay this fee via ÖBB the reservation is 3€ extra according to their website (3,50€ if booked at a ÖBB Ticket Office or ÖBB call center).
Please allow me to clarify that according to our timetable, (https://www.eurail.com/en/book-reservations) the ECB train has indeed optional reservations. That means you can purchase them, however, you do not have to. However, an additional supplement is necessary for this trip. You will need to pay for it before boarding or during the journey. This is an administrational/service fee.
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