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[URGENT]e ticket missing in the reservation email, travel tomoz

  • September 14, 2021
  • 3 replies
  • 110 views

Hi folks,

I know this is a known issue. I booked my reservation thru the self service. While I received the confirmation email, there's no eTicket attached. I'm traveling tomorrow so this is kinda urgent. I wonder if there's a easy way to contact the customer service or community manager. They claim to get back to me in 7 days.

 

Cheers!

 

Yichen

Best answer by Nanja

Hi Lyichen, sure! Can you provide me with your email address and order number via a private message. We can look into it right away and send the tickets so you are all settled for your trip tomorrow :smile:

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3 replies

  • Author
  • Rail rookie
  • 2 replies
  • September 14, 2021

@Nanja wonder if you could help me out?


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  • Retired Community Manager
  • 873 replies
  • Answer
  • September 14, 2021

Hi Lyichen, sure! Can you provide me with your email address and order number via a private message. We can look into it right away and send the tickets so you are all settled for your trip tomorrow :smile:


  • Author
  • Rail rookie
  • 2 replies
  • September 14, 2021
Nanja wrote:

Hi Lyichen, sure! Can you provide me with your email address and order number via a private message. We can look into it right away and send the tickets so you are all settled for your trip tomorrow :smile:

Cheers! I dropped you a message earlier. Please have a look at it.


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