I am trying to book from Rome to Florence and one of the segments says “Your Pass or the Pass of a travel companion is not valid for this connection.” I have no idea how to proceed. I have a Eurail Pass for 30 days.
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Hi. I am sorry to learn of this issue. This error message can be shown for a few different reasons, such as a Pass not being valid in a certain country, missing traveller details in the system account, wrong/outdated pass cover number, etc. We'll pick up the request you created via our chat-bot and look into the details of (and possible solutions for) your case.
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