Solved

Your Pass or the Pass of a travel companion is not valid for this connection.

  • 26 August 2021
  • 1 reply
  • 126 views

I am trying to book from Rome to Florence and one of the segments says “Your Pass or the Pass of a travel companion is not valid for this connection.” I have no idea how to proceed. I have a Eurail Pass for 30 days.

icon

Best answer by Felipe.iturrieta 29 August 2021, 13:32

View original

1 reply

Userlevel 3
Badge +1

Hi. I am sorry to learn of this issue. This error message can be shown for a few different reasons, such as a Pass not being valid in a certain country, missing traveller details in the system account, wrong/outdated pass cover number, etc. We'll pick up the request you created via our chat-bot and look into the details of (and possible solutions for) your case. 

Reply