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Question

i booked a trip. train late on first part, but SNCF cannot helprefund later reservations

  • August 14, 2026
  • 2 replies
  • 25 views
L

I booked Carcassonne to Zurich through rail planner and the reservations.  I had a hotel that I couldn't cancel in Zurich.

The SNCF train was late on first part, but SNCF cannot help as the tickets weren't booked by the Rail Planner App as one journey. 

Has anyone foubfmd a solution.  It looks like I'll lose the reservations for trains i can't now make today and the hotel.  The activities I had booked on Zurich may also be lost. Total cost £250+.  Has anyone had any luck with claiming a rebate.  The ticket office in Toulouse (en route)  saud SNCF wll find me a hotel.  This now doesn't look true.

2 replies

ralderton
Railmaster
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  • ralderton
  • Railmaster
  • August 14, 2026

Please post the exact trains you were supposed to take and where you are now.

If you can’t change your reservations, you’ll be able to get a refund for the ones you couldn’t use.

SNCF or Interrail should cover a replacement hotel if you can’t reach Zurich, though you may need to pay yourself and claim it back.

You won’t be able to claim the cost of missed activities in Zurich. Maybe your travel insurance will cover it.

R
Railmaster
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  • rvdborgt
  • Railmaster
  • August 14, 2026

SNCF must help you to rebook your reservations. They are obliged to assist, regardless of where you booked, and free of charge. If you are stranded, they must provide overnight accommodation.,

If they refuse, let them book any reservations you need for your new journey and claim back the extra costs from Interrail.

My question to SNCF would always be: What do you propose? And the answer cannot be that you have to sort it out yourself. They must help you, it's the law.

For any more help, please answer ​@ralderton's questions.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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