I am currently doing interrail with the mobile pass. While I am happy with the functionalities of the app, it has given me multiple stressfull moments:
app not letting me enter a journey manually, and hence I could not generate a QR code. I am touch with support to get myself refunded the ticket that I had to buy instead.
All journeys disappeared, only to re-appear after 10 seconds or so. Those 10 seconds are a very long time with the ticket inspector standing next you, in a far away country with no common language. Did anyone else experience this?
Or this one: Instead of saying 'Show ticket' in the yellow bar, it says 'add a journey': . It is totally unclear why the app would say so at this location. Restarting (takes multiple minutes) did not solve it, but later on that same day, it is back to normal.
I will consider doing the paper pass next time to avoid these issues. It really took the fun of it all away.
I did see some people mentioning that their journeys disappeared.
It would however seem very strange that you wouldn't be able to add a manual journey. That should always be possible and nobody has ever reported that. If a station is not recognised, you should see an option to add a manual journey. Also, at the bottom of the planner results, there is always a link to add a manual journey.
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