I need to reschedule a travel day but I cannot cancel the original, I have tried everything please help,
Answer
cannot cancel a travel day 2 days in advance
Best answer by rvdborgt
It shouldn't matter whether journeys have been added. You should always be able to cancel a future travel day. The way to do that is: go to My Pass, select your pass, select the travel day to cancel. Then a button "Cancel travel day” should appear. You need a good inter et connection to do this.
Please specify where exactly in that process you get stuck. If there's an error message, please post a screenshot.
You can also ask customer service here:
Hello
You probably added some journeys for this travel day. Did you try to inactivate and delete them?
It shouldn't matter whether journeys have been added. You should always be able to cancel a future travel day. The way to do that is: go to My Pass, select your pass, select the travel day to cancel. Then a button "Cancel travel day” should appear. You need a good inter et connection to do this.
Please specify where exactly in that process you get stuck. If there's an error message, please post a screenshot.
You can also ask customer service here:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.