info treni

No. You should never have to pay for a new reservation, if it’s the fault of the train company. Ask train or station staff to give you a new reservation. 

Hi Elisa,

If the next available train doesn’t require a seat reservation, you can simply add the new route to your travel day and activate the QR code on your app before boarding. If you had a mandatory seat reservation for the missed train, and the next train also requires a seat reservation, please ask the train staff or the station information point whether you can still use it for the next available train. Also, don’t hesitate to contact our support team for any questions or clarification!

Best of luck!