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Answer

Ticket didnt work at barrier

  • October 8, 2025
  • 9 replies
  • 130 views
J

We had to scan our ticket at a barrier to board a train from St Lazare to Rouen.  The QR code was not accepted,  a message 'Titre non valide' with a big red cross appeared.  The assistant couldn't help but eventually another colleague let us through as the train was about to leave. 

Are we likely to have the same problem on our return trip to Paris?  Everything looked ok with our ticket,   train number, date, time etc.

It's the first time we've had to go through a barrier,   scanning during ticket inspection on other routes has been fine 

Best answer by rvdborgt

Rouen doesn't have barriers. In France, there are rarely barriers for regional trains. For TGVs, your reservation will work. This might also have been the case for your train to Rouen, if it was one with mandatory reservations.

9 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • Answer
  • October 8, 2025

Rouen doesn't have barriers. In France, there are rarely barriers for regional trains. For TGVs, your reservation will work. This might also have been the case for your train to Rouen, if it was one with mandatory reservations.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
J
  • Julie Adams
  • Author
  • Right on track
  • October 8, 2025

Thank you.  There were no reservations required as we're on TER trains to/from Paris.  Hopefully we wont have a problem on the return leg.

R
Railmaster
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  • rvdborgt
  • Railmaster
  • October 8, 2025

Some TERs from/to Paris (via Rouen) have mandatory reservations. But if you're not using one of those, then AFAIK the pass QR code is supposed to work.

​@Eurail Community Moderator According to the mobile pass FAQ, the mobile pass barcode is supposed to work on gates in France for TERs, so it looks like SNCF have a problem.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
J
  • Julie Adams
  • Author
  • Right on track
  • October 8, 2025

Yes I think it was a problem with the gates.  The ticket inspector has just been past and the tickets scanned fine.  

Schelte
Full steam ahead
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  • Schelte
  • Full steam ahead
  • October 8, 2025

In the past the barriers used to open with mobile passes: my mobile pass opened access gates in Marseille for a TER last February.

Interrailing seems difficult at first sight, but it's pretty amazing.
Eurail Community Moderator
Forum|alt.badge.img+7

Some TERs from/to Paris (via Rouen) have mandatory reservations. But if you're not using one of those, then AFAIK the pass QR code is supposed to work.

​@Eurail Community Moderator According to the mobile pass FAQ, the mobile pass barcode is supposed to work on gates in France for TERs, so it looks like SNCF have a problem.

Hi! We can’t find any other reports about this being an issue. This could have been a one-off situation; it's hard to tell what's the real issue. We will monitor this and see if it comes up again. In the meantime ​@Julie Adams if you encounter the same problem on your return trip, reach out to our customer service right away and let us know.

Please note that we can't reply to private messages at the moment. Thanks for your understanding. Do feel free to tag us with any questions or updates!
Eurail Community Moderator
Forum|alt.badge.img+7

Some TERs from/to Paris (via Rouen) have mandatory reservations. But if you're not using one of those, then AFAIK the pass QR code is supposed to work.

​@Eurail Community Moderator According to the mobile pass FAQ, the mobile pass barcode is supposed to work on gates in France for TERs, so it looks like SNCF have a problem.

Hi! We can’t find any other reports about this being an issue. This could have been a one-off situation; it's hard to tell what's the real issue. We will monitor this and see if it comes up again.

 

Please note that we can't reply to private messages at the moment. Thanks for your understanding. Do feel free to tag us with any questions or updates!
velofreak
Full steam ahead
  • velofreak
  • Full steam ahead
  • October 8, 2025

Hi, this july I tried to leave Barcelona Sants for short time, but my Interrail QR code was not accepted at the groundfloor barriers. So I had to beg the staff to let me out and in again for a refreshment and a fast picture of the station. Very annoying in an overcrowded place.

Alex.
R
Railmaster
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  • rvdborgt
  • Railmaster
  • October 8, 2025

Hi, this july I tried to leave Barcelona Sants for short time, but my Interrail QR code was not accepted at the groundfloor barriers. So I had to beg the staff to let me out and in again for a refreshment and a fast picture of the station. Very annoying in an overcrowded place.

My barcode worked on the Rodalies gates in Catalonia (several stations) a few years ago, until some kind of server error showed up. No idea what the current situation is. Other gates don't work to begin with and you need to ask staff, which can indeed be annoying because there's not always someone nearby.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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