urgent request re

  • 31 December 2022
  • 1 reply
  • 42 views
A

Hi ,

 

unfortunately I lost my device tonight and I installed the app on new device but when I wanted to add the pass on my new device, the massage appears that the code has been installed on device already , kindly help me as I haves only booked train tickets to Paris and I have 4 more tickets left .

 

 

 

thank you 

regards

1 reply

seewulf
Rank
Userlevel 7
Badge +14

Please fill this Service Form :) https://eurail.zendesk.com/hc/en-001 it´s the fastest way to the Customer Service :) 

Mention that you are traveling right now and when you need the pass again. Bestwise already provide in the Request on the Form your pass Number :) as it helps the Service Staff

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers

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