Hi ,
unfortunately I lost my device tonight and I installed the app on new device but when I wanted to add the pass on my new device, the massage appears that the code has been installed on device already , kindly help me as I haves only booked train tickets to Paris and I have 4 more tickets left .
thank you
regards
Please fill this Service Form :) https://eurail.zendesk.com/hc/en-001 it´s the fastest way to the Customer Service :)
Mention that you are traveling right now and when you need the pass again. Bestwise already provide in the Request on the Form your pass Number 
as it helps the Service Staff
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.