So frigging frustrated with this app! We have a seat reservation and Eurail tickets for Barcelona to Paris tomorrow. My husband was a User Experience specialist for Amazon and we simply cannot generate a QR code for travel! We had to pay for a ticket from Lisbon to Porto, not use our Eurail pass, and it said one was used though we didn't use it! We have gone through the process of saving a trip but cannot generate a QR code! Any advice? Almost to the point of buying a ticket at the station and getting our money back from Eurail.
Answer
App not generating QR-code
Best answer by rvdborgt
The description sounds like you didn't add a journey to the pass, i.e. didn't tap on the switch in My Trip. See the heading "Add your journey to your Pass”:
https://www.eurail.com/en/eurail-passes/eurail-mobile-pass/getting-started
Have you followed the steps in the tutorial?
https://community.eurail.com/news-and-announcements-39/tutorial-how-to-setup-your-mobile-pass-5147
+16Have you activated your pass? ( eg. ID Number) have you created a trip and connected it to the pass?
Does the connected trip have any Journey?
Yes. Activated and shows ready to travel. I see that on some saved trips there is a yellow slide bar... does not appear on our screen. And yes, our version is over 25
And yes, have followed the steps.
The description sounds like you didn't add a journey to the pass, i.e. didn't tap on the switch in My Trip. See the heading "Add your journey to your Pass”:
https://www.eurail.com/en/eurail-passes/eurail-mobile-pass/getting-started
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