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App not generating QR-code

  • 19 September 2022
  • 6 replies
  • 144 views
Patrick Harrison

So frigging frustrated with this app!  We have a seat reservation and Eurail tickets for Barcelona to Paris tomorrow.  My husband was a User Experience specialist for Amazon and we simply cannot generate a QR code for travel!  We had to pay for a ticket from Lisbon to Porto, not use our Eurail pass, and it said one was used though we didn't use it!  We have gone through the process of saving a trip but cannot generate a QR code!  Any advice?  Almost to the point of buying a ticket at the station and getting our money back from Eurail.  

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Best answer by rvdborgt 19 September 2022, 22:38

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6 replies

A
Rank
Userlevel 7
Badge +9

Have you followed the steps in the tutorial?

https://community.eurail.com/news-and-announcements-39/tutorial-how-to-setup-your-mobile-pass-5147

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
seewulf
Rank
Userlevel 7
Badge +14

Have you activated your pass? ( eg. ID Number) have you created a trip and connected it to the pass? 

Does the connected trip have any Journey?

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Patrick Harrison

Yes.  Activated and shows ready to travel. I see that on some saved trips there is a yellow slide bar...  does not appear on our screen.  And yes, our version is over 25

Patrick Harrison

And yes, have followed the steps.

A
Rank
Userlevel 7
Badge +9

Can you post a screen shot of your "Trip"? Please remove any personal information. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
Rank
Userlevel 7
Badge +9

The description sounds like you didn't add a journey to the pass, i.e. didn't tap on the switch in My Trip. See the heading "Add your journey to your Pass”:

https://www.eurail.com/en/eurail-passes/eurail-mobile-pass/getting-started

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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