My device is broken and I am trying to add my mobile pass to my new device. On the website it says I need to contact customer service but I cant reach them already for 3 days. Can someone from interrail please help me? I need to use the mobile pass tomorrow.
Thank you!
Pomme
Best answer by Nien
Hey, let me try to help you. We de-attached your pass so you should be able to connect it again to the app on your new device. Read more about this via https://www.interrail.eu/en/interrail-passes/interrail-mobile-pass/getting-started. You should also have received an email with instructions from our customer service.
Hope this helps!
Cheers,
Nienke
Hey, let me try to help you. We de-attached your pass so you should be able to connect it again to the app on your new device. Read more about this via https://www.interrail.eu/en/interrail-passes/interrail-mobile-pass/getting-started. You should also have received an email with instructions from our customer service.
Hope this helps!
Cheers,
Nienke
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