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Broken screen, unable to add pass to new device

  • 5 May 2022
  • 1 reply
  • 62 views
Abhiraj Bishnoi

Hi,

 

I have a mobile global pass (10 days in 2 months). Unfortunately, my phone broke in the middle of my trip and I am unable to add my pass to my new device. I tried to reach our to the customer support through email and social media but I'm yet to receive a response.

 

I'm very worried as with each passing day, I stand a chance of losing more and more money as I have already made accomodation reservations in multiple clities. I feel helpless about it and it is too expensive for me to buy tickets for traveling while they work on my case. Is there by any chance s physical office of Interrail that I could visit in Germany or the Netherlands to fix this issue? Any help would be greatly appreciated as it is extremely urgent.

 

​​​​​​Thank you very much!

Kind Regards,

Abhiraj

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Best answer by seewulf 5 May 2022, 18:37

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seewulf
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Userlevel 7
Badge +14

There is no real Eurail/Interrail office there are the Eurail Aid offices but they can´t unlock your pass to get it on a new phone

You have to contact Customer Service 

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers

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