Can I activate a mobile pass day of arrival?

  • 11 July 2022
  • 5 replies

We will be arriving the afternoon of the 13th - but departing the 12th from North America.

Can we activate our passes upon arriving at Heathrow for a journey from the airport, or must we activate it before departing?

Thank you.


Best answer by AnnaB 11 July 2022, 21:38

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5 replies

Userlevel 7
Badge +9

The advice from the experienced travellers in the community is to only activate the pass just before boarding the first train of your travel so you will be fine to make the activation once you are in Europe. I'll post another reply about this below. 



Userlevel 7
Badge +9

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 


The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 


The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and ticket in addition to the fee for the seat reservation.

 Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Userlevel 7
Badge +5

In your case as canuck it is even very much advisable to only do that whilst landed at LHR; as fairly often the pass adjusts the times-it may mean if you do that before dep. 1 travelday gets used whilst you did not even have the chance to sit in trains in EUR.

Thank you very much.

Userlevel 7
Badge +4

Just be aware that Heathrow Express is not valid with passes, use Elizabeth Line trains from Heathrow.