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Can't get to checkout to buy my pass

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I’ve been trying several times to buy my interail pass today and I cannot get to checkout. When I click on “Proceed to checkout” I’m directed to a blank page that tells me to add my details but there are no fields available. I tried to create an account before buying the pass but the same thing happens as well, there is simply no option to log in or create an account. I contacted Interail support and haven’t yet heard back. Has anyone experienced this before? Any advice on what to do?

 

Best answer by Nanja

I am sorry to hear you are experiencing issues during checkout. You can try using the incognito mode on your browser. This often helps to place the order in one go.
f the problem persists, we kindly ask you to contact our Customer Support team via customerservice@eurail.com or one of the other contact options mentioned here: https://www.interrail.eu/nl/support

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seewulf
Railmaster
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  • seewulf
  • Railmaster
  • 2404 replies
  • June 19, 2021

Hi

First i would try a differnt browser Firefox, Opera, Chrome :)

I could proceed till order details but didn´t want to go further as i want no pass yet :) On the main page top right you find a Log in button there i could create a new account.

 

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
N
  • nicoleakakpo
  • Author
  • Rail rookie
  • 2 replies
  • June 19, 2021

Hey @seewulf thanks for the tip. I did manage to get to checkout several times but now I cannot pay and I tried 5 times already using two different cards. I get two different error messages (see screenshots). Has anyone else experienced that? Is this what an interail experience going to be as well? So far it’s up to a bad start and I’m worried for when I would have to reserve seats and book trains (if I manage to get my hands on a pass that is).

 

 

Arrekirre
Full steam ahead

This happened to me too two years ago, if I remember correctly. (Or was it for Flixbus?) I couldn’t pay with credit card so I tried a different method of payment, I think through PayPal. Try a different payment method.

When I die, Know that I have lived -- Arre
seewulf
1 person likes this
  • seewulf
    seewulf
seewulf
Railmaster
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  • seewulf
  • Railmaster
  • 2404 replies
  • June 20, 2021
nicoleakakpo wrote:

Hey @seewulf thanks for the tip. I did manage to get to checkout several times but now I cannot pay and I tried 5 times already using two different cards. I get two different error messages (see screenshots). Has anyone else experienced that? Is this what an interail experience going to be as well? So far it’s up to a bad start and I’m worried for when I would have to reserve seats and book trains (if I manage to get my hands on a pass that is).

 

 


Never had this problem :/

But i used mosttimes Paypal and Sofortüberweisung.

Which pass are you trying to buy? Mobile Pass or PaperPass?
Which Route have you in mind maybe we can take some of your worries.

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
N
Railmaster
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  • Nanja
  • Retired Community Manager
  • 873 replies
  • Answer
  • June 21, 2021

I am sorry to hear you are experiencing issues during checkout. You can try using the incognito mode on your browser. This often helps to place the order in one go.
f the problem persists, we kindly ask you to contact our Customer Support team via customerservice@eurail.com or one of the other contact options mentioned here: https://www.interrail.eu/nl/support

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
N
  • nicoleakakpo
  • Author
  • Rail rookie
  • 2 replies
  • June 21, 2021

Thanks everyone, it ended up working on the umpteenth try the next day.

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