Does anybody know how I can contact customer service? I got a new phone one day before travel and so attempted to contact interrail to get my pass switched to my new device. They took 2 days to respond to me (which was ridiculous given my entire trip was only 4 days and needed my pass immediately) and still did not give a clear answer of how to do so. Thankfully I had a screenshot of my pass and planned journeys which got me through the first few days of my trip. However, I was charged €86 by Trenitalia on one of my journeys due to them not accepting the screenshot of my pass, email confirmation and seat reservation I had already booked- as a result of me not having my pass on my new phone as interrail had failed to help me. This journey should have been included on my pass and I had paid for a seat reservation. I strongly believe this is interrails fault for the lack of communication meaning I could not add my mobile pass to my new device. Is there any way I can contact interrail about this and get a refund for the ticket which I shouldn’t have had to buy?
contact customer service
Best answer by Anonymous
Does anybody know how I can contact customer service? I got a new phone one day before travel and so attempted to contact interrail to get my pass switched to my new device. They took 2 days to respond to me (which was ridiculous given my entire trip was only 4 days and needed my pass immediately) and still did not give a clear answer of how to do so. Thankfully I had a screenshot of my pass and planned journeys which got me through the first few days of my trip. However, I was charged €86 by Trenitalia on one of my journeys due to them not accepting the screenshot of my pass, email confirmation and seat reservation I had already booked- as a result of me not having my pass on my new phone as interrail had failed to help me. This journey should have been included on my pass and I had paid for a seat reservation. I strongly believe this is interrails fault for the lack of communication meaning I could not add my mobile pass to my new device. Is there any way I can contact interrail about this and get a refund for the ticket which I shouldn’t have had to buy?
Hello! I am sorry to read this. As my colleague explained, there was no previous inquiry under this email address to change the pass to a new device, only to change the traveller on the pass, which is not possible:
Sep 11 21:14 "One of the passengers is now unable to attend the trip so please can I change the details of this passenger to someone else who is coming instead".
I see this inquiry dates back to the 11th, where we could have also changed the pass to a new device if you wished.
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