Solved

First day of trip : activate the global pass

  • 4 August 2022
  • 2 replies
  • 212 views

Hello, 

I bought my global pass 4 days ago and activated it for the 3rd august. I was planning to travel this day but finally I traveled the 4th. My pass sans it remains 2 days travel on 4 ! Although i traveled only 1 ; today

It says that the 3rd was a travel day but i didnt travel... I don't know how to cancel this ( it was written when i activate that i can change the first date travel but is it too late ? ) 

 

I am a little worried because the help center takes time to treat demande and im traveling only this week

 

Thank you for answers !

icon

Best answer by AnnaB 4 August 2022, 06:13

View original

2 replies

Userlevel 7
Badge +8

That is how the app works. The start day of the validity of the pass is automatically made a travel day even if you don't enter a journey that day. That is why the experienced travellers in the community say that you should not activate the pass before until just before boarding the first train of your travel. If you activate the pass in advance you may loose a travel day, as you just did.

You can contact Customer Support through the form below and hopefully they will add a travel day for you. Write your pass number and that you are currently travelling. 

https://eurail.zendesk.com/hc/en-001/requests/new

Userlevel 7
Badge +8

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Reply