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HELP HELP can´t open my pass

D
Full steam ahead

Hi there,

I didn´t have any problems so far. But as from today I am unable to open MY PASS although I am connected to WIFI (I´ve also tried to do it with connecting to my internet-provider).

I can open any page I want and I can open the planner, the train-stations and “My trip”  ----  but not MY PASS - please help!

 

Thank you

 

Reinhard

Best answer by dareini

Thanks once more - everything working properly again.

Switched the phone off for a new start and that was it. 

Funny enough that “MY PASS” was the only site that didn´t work.

Have a nice Sunday where ever you are!

 

R.

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6 replies

A
Railly clever
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  • AnnaB
  • Railly clever
  • 5944 replies
  • May 6, 2023

Try switching to flight mode and see if that helps. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
D
Full steam ahead
  • dareini
  • Author
  • Full steam ahead
  • 4 replies
  • May 6, 2023

Thank you AnnaB, doesn´t help either ...

A
Railly clever
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  • AnnaB
  • Railly clever
  • 5944 replies
  • May 6, 2023

I have no ideas except that you contact Customer Support through the link below. Write that you are currently travelling. 

https://eurail.zendesk.com/hc/en-001

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
Railmaster
Forum|alt.badge.img+9
  • rvdborgt
  • Railmaster
  • 10530 replies
  • May 6, 2023

Also try:

  • Check for updates: app version should be 30.5.0, check under More and scroll to the bottom. Update it if your version is lower.
  • Close and reopen the app.
  • Restart your phone.

When you contact customer support, check this article:

https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Contacting-us-about-an-issue-

 

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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1 person likes this
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    AnnaB
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Full steam ahead
  • dareini
  • Author
  • Full steam ahead
  • 4 replies
  • May 6, 2023

… thank you AnnaB, thank you rvdborgt - I will try everything tomorrow morning!

 

R.

D
Full steam ahead
  • dareini
  • Author
  • Full steam ahead
  • 4 replies
  • Answer
  • May 7, 2023

Thanks once more - everything working properly again.

Switched the phone off for a new start and that was it. 

Funny enough that “MY PASS” was the only site that didn´t work.

Have a nice Sunday where ever you are!

 

R.

R
A
2 people like this
  • R
    rvdborgt
  • A
    AnnaB

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