Hi, I have a problem with my 4 day global pass, because it shows an empty day with no trips as a travel day. Thus, I cannot complete my journey! Help help....
The 'empty day' was originally assigned as my first travel day, but I changed that and left earlier. However, I was never able to remove that day - there was no option in my app - and it also did not vanish by itself although I did not travel and had no trips on that day. How can this be changed?
Solved
How do I delete empty travel days ?
Best answer by rvdborgt
You can only cancel travel days before they have started. And precisely because plans can change, it's better not to activate a pass a long time in advance. Because if you then forget to cancel a travel day, then you loose it. Unless you contact customer service and ask them to cancel it. Do mention when you want to use it.
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