Dear Community, a wonderful member of the community help me realise that I took the wrong pass. how long will it takes me to change my OneCountry pass to a Global one ?
Thank you for your help!
Have a lovely day
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How long will it take to exchange my pass?
Best answer by AnnaB
Here are the instructions for how to exchange a pass. If you look at the invoice for your one country pass there should be information if the pass is exchangeable.
This is a link to the form you need to fill in:
https://eurail.zendesk.com/hc/en-001/requests/new
Dont know if this is possible at all. Check yourself-it will pop up when buying. Normal procedure is to first buy new pass to your new wishes, pay, then cancel old one (with some form or whatever), and wait+wait+wait to get refund, less fee of 15€-if possible at all. 1country is hardly ever discounted so there are probably not the more restrictive rules on discount passes.
Here are the instructions for how to exchange a pass. If you look at the invoice for your one country pass there should be information if the pass is exchangeable.
This is a link to the form you need to fill in:
https://eurail.zendesk.com/hc/en-001/requests/new
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