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How to transfer passes to another mobile?

M

Hello,

 

how do i know if i have activated the interrail pas?

We are a group, we had all the passes on one mobile now (but we haven't used them or anything) we need two of the passes to be on another mobile. How can we do it?

 

Once activated, can we modify the trip that we had planned?
For example, there are two days that we are in London and we want to take the metro but we have not put it in the application. Would it be possible to take the subway?

 

Thank you very much

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Best answer by AnnaB 13 July 2022, 10:04

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Only Customer Support can disconnect the passes from the phone. You need to send a request to Customer Support. Use the form below.  Includ the pass numbers and write when your travel will start. 

https://eurail.zendesk.com/hc/en-001/requests/new

 

I think that is is easier if everyone has their  pass on their own device (a part from children). Then you don't need to come in the situation where you need help from Customer Support to disconnect passes.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
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Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 

Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 

Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and ticket in addition to the fee for the seat reservation.

 

Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

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