I reset my phone, then downloaded the application again, when I want to log in, it says the pass is registered, I can't log in.
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Only Customer Support can help you with this. Contact them through the form below. Write the pass number and the start date of your travel.
https://eurail.zendesk.com/hc/en-001/requests/new
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.