I URGENTLY need to cancel my pass. I have been writing to Customer Service for several weeks and I have received NO answer. The link to the Refund and Cancellation Page does NOT work. PLEASE HELP!!!
Solved
I need to cancel my pass
Best answer by Gemma
I just want to say that I have just received the neccessary instructions for the cancellation. They were very late, but FORTUNATELY, SUCCESSFUL ... Thanks a lot!
Do you have a mobile or paper pass? Where did you buy it? Did you open an issue with Customer Support the other day?
AnnaB wrote:
Do you have a mobile or paper pass? Where did you buy it? Did you open an issue with Customer Support the other day?
I do have a mobile pass and I bought It on this web Page. I did write the other day because I am really desperate as I have not received any help for weeks.
Gemma wrote:
I do have a mobile pass and I bought It on this web Page. I did write the other day because I am really desperate as I have not received any help for weeks.
When do you start travelling? Did you mention that to customer support? Requests are prioritised based mainly on this date: users currently travelling are most urgent, then users who will be travelling in the next few days and then the others.
rvdborgt wrote:
Gemma wrote:
I do have a mobile pass and I bought It on this web Page. I did write the other day because I am really desperate as I have not received any help for weeks.
When do you start travelling? Did you mention that to customer support? Requests are prioritised based mainly on this date: users currently travelling are most urgent, then users who will be travelling in the next few days and then the others.
My request is very urgent not because I am currently travelling but I do need the money for personal reasons. There are four of us travelling and because a personal matter we cannot travel.
Gemma wrote:
My request is very urgent not because I am currently travelling but I do need the money for personal reasons. There are four of us travelling and because a personal matter we cannot travel.
Then do explain that to customer service. Just saying it is urgent is not enough because people have very different opinions about what is urgent.
rvdborgt wrote:
Gemma wrote:
My request is very urgent not because I am currently travelling but I do need the money for personal reasons. There are four of us travelling and because a personal matter we cannot travel.
Then do explain that to customer service. Just saying it is urgent is not enough because people have very different opinions about what is urgent.
I have told them but It is always a bot answering. It is so frustrating. I feel cheated 😞
I have told them but It is always a bot answering
I just want to say that I have just received the neccessary instructions for the cancellation. They were very late, but FORTUNATELY, SUCCESSFUL ... Thanks a lot!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.