I need to change device. My travel starts in 2 days

  • 2 August 2022
  • 3 replies

Hi all,


this has been SOLVED. I deactivated the passes on my phone and add the passes in the app in my husbands phone. The tickets are showing with QR and all the information, so I think everything is ok.


Thank you for the answers!!



Hi!! As requested at a train station for getting on-site reservations, I  activated all my family’s passes on my phone, without knowing that later on it won’t be possible to change devices. As I have to work, I will be coming back home sooner than my children and husband. We already have booked and payed for all our seats. I need to deactivate my husband’s and children’s tickets to put them in his phone.

I will have contacted also the customer suport, but from previous experience it took too long since they took action.


Thank you in advance!





Best answer by Marian Zeta 3 August 2022, 09:19

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Userlevel 7
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Did you mention the start date of your travel when contacting Customer Support?

Did you use the form below to contact Customer Support?


Userlevel 7
Badge +9

If you have activated the passes, I recommend you to deactivate the passes now. Please read more about that below.


Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 


The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 


The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Finally I deactivated the passes on my phone by canceling all travel days, and add the passes in the app on my husbands phone. The tickets are showing with QR and all the information, so I think and hope everything is ok.


I was also able to link the passes to our trip by sending my husband the link to it.