Hi all,
this has been SOLVED. I deactivated the passes on my phone and add the passes in the app in my husbands phone. The tickets are showing with QR and all the information, so I think everything is ok.
Thank you for the answers!!
Hi!! As requested at a train station for getting on-site reservations, I activated all my family’s passes on my phone, without knowing that later on it won’t be possible to change devices. As I have to work, I will be coming back home sooner than my children and husband. We already have booked and payed for all our seats. I need to deactivate my husband’s and children’s tickets to put them in his phone.
I will have contacted also the customer suport, but from previous experience it took too long since they took action.
Thank you in advance!
Best,
Marian
Best answer by Marian Zeta
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