hello
I bought a non-consecutive 5-day Eurail pass.
I am trying to pay for a train ticket that requires a separate reservation in the cart, but the ‘Continue with traveler information’ button is not pressed and it does not move to the next page.
I can‘t even try it on your phone and computer.
All necessary information was entered, and no tickets were sold out. Why is that? please solve it soon
Best answer by AnnaB
View originalWhich route, date and departure time ? Sometimes Eurail doesn't work for no reason, try later or...
It's often better to avoid interrail.eu/eurail.com due to extra fees (2€ per person per train so it quickly adds up !) and more expensive optional seat reservations. Check these pages :
https://www.seat61.com/interrail-and-eurail-reservations.htm
https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105
The recommendation from the experienced travellers in the community is to only make reservations through the Eurail website if no other options are available. Please read more about that below.
Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days.
Planning
The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries.
Reservations
The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. You can look at the guide in the link:
https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105
If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.
Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.
Activation of pass
During the activation process you choose the start day of the validity of the pass. Once the validity has started it can't be changed even if you haven't travelled. The advice is therefore to wait with activating the pass and starting the validity until the first day of your travel as you only can deactivate the pass no later than 23.59 CET on the day before the validity starts. If your travel plans change in the last moment you can't deactivate the pass and change the validity.
It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.
Activation of travel day
The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.
Which route, date and departure time ? Sometimes Eurail doesn't work for no reason, try later or...
It's often better to avoid interrail.eu/eurail.com due to extra fees (2€ per person per train so it quickly adds up !) and more expensive optional seat reservations. Check these pages :
https://www.seat61.com/interrail-and-eurail-reservations.htm
https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105
Friday, 23 June 2023
Paris Est → Paris strasbourg
12:46→ 14:38
Thank you
I can’t reserve any other options same day. I isn’t sold out
+7
OOPS. LOOKED THE WRONG WAY. Ignore this.
There are still seats available as far as I can see:
Also according to SNCF:
So try here:
https://travel.b-europe.com/Eurail-GE/en/booking-tgv#TravelWish
I've tried, and again it doesn't work. The following error appears. What should I do?
I can get to the payment page for the 12:46 TGV, to enter my credit card details.
I looks like you're trying on a mobile phone. Do you see the same error on a pc/laptop?
If that is the case, then:
It works!!
Thank you :)
hello
I bought a non-consecutive 5-day Eurail pass.
I am trying to pay for a train ticket that requires a separate reservation in the cart, but the ‘Continue with traveler information’ button is not pressed and it does not move to the next page.
I can‘t even try it on your phone and computer.
All necessary information was entered, and no tickets were sold out. Why is that? please solve it soon
Hi,
It seems that you're experiencing difficulty completing the reservation process for a train ticket despite entering all the necessary information and having available tickets.
Unfortunately, without more specific details, it is challenging to pinpoint the exact cause of the issue. However, you can try a few troubleshooting steps:
1) Double-check your internet connection to ensure it is stable.
2) Clear your browser's cache and cookies, or try using a different browser.
3) Verify that you have selected the correct date and departure time for your ticket.
4) Ensure that you have provided all required information accurately, such as passenger details and contact information.
5) If the problem persists, reach out to the customer support of the Eurail pass provider or the website where you are attempting to make the reservation. They will be able to assist you further and troubleshoot the issue.
By following these steps and seeking support from the appropriate channels, you should be able to resolve the problem and proceed with your train ticket reservation.
I hope it is helpful for you!
Best regard
(Kathleen)
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