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Two questions about the app (Android)

  • 31 May 2023
  • 7 replies
  • 72 views
Tchoupy63

I have 2 questions about the app, I searched but couldn't find an answer.

  1. Why isn't there a normal calendar when searching for a train? I'm planning a trip more than 2 months from now, and my finger is getting very tired of clicking over 60 times the right arrow to go to the next date. And if there is a real clickable calendar, can you please tell me where to find it?
  1. Is there a bug in the app? After I added a train to my itinerary I can't open it, the little downward arrow is dead, meaning I can't see all the stations where a train stops, I can't see the facilities on a train, and most important: I don't see the link to reservation options. I don't want to delete the app and install it again, as I'm afraid I'll lose all trains I already added to my itinerary. Please tell me what to do to repair this.
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Best answer by AnnaB 31 May 2023, 15:41

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7 replies

A
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Planning your travel is better done elsewhere than in the Railplanner-app. Use the apps/websites of the national railways and write down the information about the trains in excel or similar. Then you add the trains as journeys in the Railplanner a few days before the departure and activate the journey just before boarding the train. 

The Railplanner works off-line and will not show any last minute changes and cancellations so you should always check the departure time with an online app/website.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
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Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process you choose the start day of the validity of the pass. Once the validity has started it can't be changed even if you haven't travelled. The advice is therefore to wait with activating the pass and starting the validity until the first day of your travel as you only can deactivate the pass no later than 23.59 CET on the day before the validity starts. If your travel plans change in the last moment you can't deactivate the pass and change the validity. 

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Tchoupy63

Thanks, Anna, for your long answer. I certainly will use that information during my trip. (Does this community come in app-form too? Then I can add it to my phone.)

But what I don't get is that the ‘frozen’ part of trip details only occurs since 2 days. Before that, and also last year, it worked fine. That's why I thought of some bug. 

And do you maybe know the answer to my calendar-question too?

No private messages please.
A
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And do you maybe know the answer to my calendar-question too?

 

Tap on the date, not the little yellow arrows and a calendar pops up.

Tchoupy63

Many thanks, AI_G, that'll save me quite annoyance!

No private messages please.
BrendanDB
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Thanks, Anna, for your long answer. I certainly will use that information during my trip. (Does this community come in app-form too? Then I can add it to my phone.)

Not in App form, but the community works perfectly fine in mobile browsers too. Using it at the moment like this :) 

A
Rank
Userlevel 7
Badge +9

Thanks, Anna, for your long answer. I certainly will use that information during my trip. (Does this community come in app-form too? Then I can add it to my phone.)

Not in App form, but the community works perfectly fine in mobile browsers too. Using it at the moment like this :) 

I am almost always using my phone when writing in the Community. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

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