Unable to book a reservation from Italiarail online

  • 7 August 2022
  • 4 replies
  • 266 views

  • Rail rookie
  • 2 replies

Hi guys,

I received following reply from them.

##- Please type your reply above this line -##

ItaliaRail Logo

Your request (281306) has been updated. To add additional comments, reply to this email.

Beth K. (ItaliaRail)

Aug 2, 2022, 08:06 EDT

I’m Sorry, https://www.italiarail.com currently has no access to passholder fares, Since Eurail/Interrail has moved to Digital passes, we do not have the access to book the seat reservations and will most likely not be able to until early 2023.
 
You may wish to try directly with Eurail.cominterrail.eu and their rail planner to see if you can book,
 
https://www.eurail.com/en/plan-your-trip/rail-planner-app
https://app.italiarail.com/itinerary
 
or at the train station directly.
Best Wishes
Beth
me?tid=281306&ts=2022-08-02T11:07:58Z&aid=361191422973&oid=italiarail&uuid=7a038cb9-702a-4488-9f48-318af0cbf0e1

Beth K.
ItaliaRail.com

################

In Eurail train time table this is an option for reservation. I think you should remove that option until it will get available.

Thanks,

 

Joseph De Alwis


4 replies

Userlevel 7
Badge +10

All italian long distance trains like Frecciarossa and IC can be brought by Austrian Railways via tickets.oebb.at.

Except IntercityNotte niighttrains

Userlevel 7
Badge +9

Here you can read about making reservation and other things.

 

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

All italian long distance trains like Frecciarossa and IC can be brought by Austrian Railways via tickets.oebb.at.

Except IntercityNotte niighttrains

Yes Angelo. I know there are some other ways to book reservation. But my concern is following information is not right. So Eurail has to fix this until its available.

 

Userlevel 7
Badge +9

@KDA The best is if you send this feedback directly to Customer Support through the form below. 

https://eurail.zendesk.com/hc/en-001/requests/new

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