I'm waiting now since 11 days for an answer from customer service. It seems to be non existing. Do you have similar experiences or can you recommend a way to in contact with them?
Why is there no response from customer service?
+16What is your question?
Maybe someone here can help :/
Worst case you have to Contact
What is your question?
Maybe someone here can help :/
Worst case you have to Contact
I need a Passport Cover Number to generated. The request is pending now for 12 days. I also contacted Anja directly but didn't got a response from her.
I’ve noticed they never respond. Always say 2-4 business days but they haven’t responded to me.
Hi
Major problem solved! Nanja helped me. Thanks! Nevertheless: Why can't the customer service (or the app) provide this service?
I have sent an exchange request twice to customer service but have not received a response so I now have both a Global Pass and France pass. Will Customer service do the exchange as requested? First request was over a week ago.
Use brains: do not post a complete new issue to an old post.
Here ´on the continent´ about every transport-comp ind about any country has loads of posts unstaffed and serious problems to get vacant posts filled. Airports crumble on the insufficient nr of security-staff for checks. Same-same in about any DE Zugfahrtbetrieb. DB extends its term to answer all these precious ´Rechte´ after delays from 4 weeks till 3 monthes. That is what it is: for students a golden chance to make pocket money in ding jobs.
I have sent an exchange request twice to customer service but have not received a response so I now have both a Global Pass and France pass. Will Customer service do the exchange as requested? First request was over a week ago.
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