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Wrong birthdate on pass. Haven't gotten a response from customer service.

Fabian Nyquist

So I ordered a mobile pass but got some personal information wrong specifically my birth date. I contacted Customer service to get it changed more than two weeks ago but i haven’t gotten any real response yet, (I absolutely understand that they’re overwhelmed atm) . I haven’t activated my pass because of this. But I’m getting really stressed about making seat reservations etc

 

So I’m wondering if anyone here can help, how long it’ll take for customer service to respond, if i can resolve this without them, or in the worst case if I’ll be able to travel with the wrong info on my pass,    

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Best answer by AnnaB 29 May 2022, 21:36

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A
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You do NOT need to activate you pass to make the reservations. As a matter of fact the advice is not to activate the pass in advance, but just before you will start travelling.

You can read more about making reservation in this guide.

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
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Did you use this form to contact Customer Support? Did you clearly inform Customer Support on what day you will start travelling? 

https://eurail.zendesk.com/hc/en-001/requests/new

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Fabian Nyquist

Ok thanks I’m not sure I did inform customer service when my first travel day is but if I don’t need to activate my pass before making reservations I feel a lot less stressed. My first travel day is not until another three weeks so I’m confident it will be resolved until then. 

Thanks!

 

A
Rank
Userlevel 7
Badge +9

Ok thanks I’m not sure I did inform customer service when my first travel day is but if I don’t need to activate my pass before making reservations I feel a lot less stressed. My first travel day is not until another three weeks so I’m confident it will be resolved until then. 

Thanks!

 

Ett tips är att inte boka på Interrailsidan om du inte absolut måste.  Interrail tar en extra avgift på 2 EUR per person och sträcka. Beroende på var du ska åka så finns olika bokningsmöjligheter, se länken som jag la in ovan. Sen finns ju många tåg som man kan åka med utan att boka. Ställ gärna frågor, i ett nytt inlägg, om du har funderingar på någon speciell bokning.

Trevligt resa🌞

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

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