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"Your Pass isn't valid on this date" message when trying to make reservations.

  • 2 August 2022
  • 3 replies
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I have a Global "5 days in 1 month" pass. I have not used any travel days, nor have I activated it.

 

In the search interface for reservations, I am not able to pull up results for dates outside of a certain narrow range, about a month. The message “Your pass isn’t valid on this date” appears if I search for dates outside of this period.

 

It is impossible to plan my journey and to determine when to start using the pass without being able to build an itinerary and knowing which reservations are available.

 

Any help would be much appreciated. 

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Best answer by rvdborgt 2 August 2022, 19:47

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Userlevel 7
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The advice from the experienced travellers is to avoid using the Interrail/Eurail website for planning and reservations if possible. Please read more below and ask more if you have questions. 

 

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Userlevel 7
Badge +9

I have a Global "5 days in 1 month" pass. I have not used any travel days, nor have I activated it.

 

In the search interface for reservations, I am not able to pull up results for dates outside of a certain narrow range, about a month. The message “Your pass isn’t valid on this date” appears if I search for dates outside of this period.

 

It is impossible to plan my journey and to determine when to start using the pass without being able to build an itinerary and knowing which reservations are available.

 

Any help would be much appreciated. 

@rvdborgt Do you have any idea about the reason for this?

Userlevel 7
Badge +9

Please check:

  1. In the app, go to My Pass and see if there's a pass there. If so, check its details, specifically if it has a validity period. If you haven't activated, there's shouldn't be a validity period. If you have activated, then you should be able to select the first travel day and tap on “Cancel travel day” as long as it hasn't started yet.
  2. On the Interrail website, in your account, go to My Trip and Travellers and check the details of your trip. If you haven't activated, start date and end date should be 11 months apart.

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