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travelday problem night train

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I want to go from Sofia to Plovdiv today and then take the night train at 00:03 local time from Plovdiv to Varna. 

I have a pass with 15 travel days within 2 months. 

Bulgaria uses CET+1. Travel days last from 00:00 to 23:59 CET. So this trip should take one travel day. However the app wants me to use 2 travel days now which is not right with respect to the information given. I already activated one travel day for going from Sofia to Plovdiv. How can I fix this?

Best answer by rvdborgt

It's a bug in the app. It doesn't respect the conditions of use and uses local time instead of CET.

Workarounds:

  • Add the night train manually, with a departure time before midnight, e.g. 23:59.
  • Ask customer service for an extra travel day because it used an extra travel day although it shouldn't.

This bug has been around for quite some time, see e.g. here:

 

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  • rvdborgt
  • Railmaster
  • 10638 replies
  • Answer
  • August 5, 2023

It's a bug in the app. It doesn't respect the conditions of use and uses local time instead of CET.

Workarounds:

  • Add the night train manually, with a departure time before midnight, e.g. 23:59.
  • Ask customer service for an extra travel day because it used an extra travel day although it shouldn't.

This bug has been around for quite some time, see e.g. here:

 

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
C
  • citizenkane
  • Author
  • Rail rookie
  • 1 reply
  • August 5, 2023

Thanks a lot for this high quality answer within 30 minutes.

I really appreciate it! Adding manually did solve the problem. 

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