Thank you for your answer, I replied to you, the problem is now that we have to change the ticket also for my son. I send the details to you in my mail. thank you for your answer!
@rvdborgt @AnnaB @Al_G and can’t be real that this problem to solve takes so long…
Where
I copied the number out of my email. So this was the same number.And this isn’t helping me now, I paid for the ticket an tried to activate it, it doesn’t work. After that I gave it to my son, because on the ticket it says, “activate after 11.4.” I thought that’s the problem so we tried it later again. And then it says contact the support. And now I’m reaching nobody, this should be arranged in another way. The ticket is paid and valid so we’re is the problem to activate or sending me a new code for a pass.
My credit card said 12.5.22. I tried to activated on 11.4. but It did not work. So my son tried it again. But then it said it don’t work contact the support.
This is the last answer I get and it’s three days old, how is this possible.
@AnnaB @rvdborgt @Al_G how long should I wait, when I should get an fast solution as interrail in his email said.
And who are you? Who is working for interrail? I startet an new topic because no one is helping. sorry to say.
@AnnaB @rvdborgt
Sorry to say but I would not try it again and again, if I would get any reactions, an update or something. Can’t be real that this problem take so long, I saw in the other topics that other costumers have the same problem. So there should be a solution. Sorry but I hope you understand me, there are hotels booked and the time is against me. I am sure you understand that!
Know
@AnnaB you now how to reach someone from interrail, is email the only possibility???
It’s a big problem for me right now, the support also did not answer, what can I do now?
You got a solution for that?
Somebody look that up? @Camilo. @Mukhammad
Same problem here and get also no support from interrail.
I had the same problem, there was a technical problem, I couldn’t activate my pass and now expired. They say also on the pass “nach dem 11.4. Aktivieren” after this date, but should be till this date “bis zu diesem Datum”. I can’t understand why they can’t activate it, specially when there was a technical problem.
I had a technical problem and now the same problem. Can’t understand why this is so difficult.
@luddi Hi there you got a solution for your problem? I hab the same and get no update or solution for my problem.
Thank you for your respond, at the moment I am really lost and there is no email from interrail.
Yes I explained it to them, they said it will be fixed soon, but there is no update and I don’t get it, that it takes so long.
The problem is I wanted to start On 14.4. with my son and he activated his pass on the 11.4. So now he lost time and also me. I can’t understand why it takes so long to help me.
There was a technical problem. In that pass they write “nach dem 11.4.” This means after that date. And now I can’t activate it anymore. They should write “bis zum 11.4.” It means till this date. I don’t understand why thy can’t fix this technical problem, it’s now one week.
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