Do you know if the pass is valid between Marseille, Nice, Monte Carlo, Cannes etc.?
The missing tickets are for September 8th from Barcelona to Lyon. The promised delivery was August 25th and of course I cannot see the order under reservations in my account. I’ve contacted the support team but I still haven’t received any help.
I have the same
I have the exact same problem
I have the exact same problem. I booked seat reservations for 3 trains but only with one of them I face a problem. I booked it two weeks ago and I haven’t received a refund or a confirmation email. What do I do now? These are paper tickets so I can’t wait forever because they won’t arrive on time if I had to rebook them.
I have the same problem. What did you do eventually?
Thank you :)
8 weeks for the delivery not for getting a damn confirmation email. That’s what I’m saying. I can’t even cancel the seat reservation now since it doesn’t appear in the reservation overview. I don’t care about the fact they are overload with emails, it’s their job to manage every problem on time, a task which they have already failed successfully. It’s been almost a week and I really don’t know what to do.
Hi. I have a similar problem right now and I would like to ask you if eventually you got the tracking number later? I booked seat reservations a couple days ago from Barcelona to Lyon but I haven’t received neither any confirmation email nor it shows up in the reservation overview.
Yes
Did you try the customer support?
I haven't gotten any help from customer support, as well...
I've sent many emails with no response, too. However, it is, indeed, a little worrying since I got my e-tickets a couple of minutes after the purchase.
What about the confirmation email then? I purchased sth and I don't even know if I'll get it. If I haven't checked the history of my bank account, I wouldn't even know they got the money. As I said it doesn't even show in the reservation overview.
The tracking number is sent at the same time you reserve the seats. I mean that's how it used to be when I booked some other seat reservations. So am I supposed to just wait?
Indeed it is shipped by standard mail, but isn't it obvious that I need a tracking number, a confirmation email etc.? The estimated delivery date is August 25th but it doesn't even show in the reservation overview, as I said.
The reservation is for 10/09
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