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How can I change the date of reservations (ticket not yet activated)?

Simone Croft

Hi, 

I’m new to interrailing and have purchased my tickets (myself and daughters) and have made some reservations. However, I want to move the dates on 3 reservations (each to just one day later) but can’t see how to do this and the support is very slow (from what I read here). The reservations I want to change are not until the end of August, so I have a few weeks to work it out. I have not yet activated my ticket, so hope this will help (in that the paper tickets won’t have been dispatched yet, I hope). Does anyone have any advise on how best to make a reservation date change? The travel is for Spain and France.

Thanks,

Simone

Best answer by Camilo.

Hi @Simone Croft 

Unfortunately when a reservation has been made, it cannot be modified. Thalys reservations are the only ones I know of that can have their departure date changed. In order for the representatives to modify the reservation's date, you must speak with customer service.

Since changing the date for a Paper Pass is not possible, I suggest cancelling the reservation, getting a reimbursement (if applicable), and making a new one.

Have a lovely day!

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4 replies

Camilo.
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  • Camilo.Eurail Employee
  • Eurail Moderator
  • 357 replies
  • Answer
  • August 8, 2022

Hi @Simone Croft 

Unfortunately when a reservation has been made, it cannot be modified. Thalys reservations are the only ones I know of that can have their departure date changed. In order for the representatives to modify the reservation's date, you must speak with customer service.

Since changing the date for a Paper Pass is not possible, I suggest cancelling the reservation, getting a reimbursement (if applicable), and making a new one.

Have a lovely day!

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10543 replies
  • September 30, 2022
Camilo. wrote:

Unfortunately when a reservation has been made, it cannot be modified. Thalys reservations are the only ones I know of that can have their departure date changed.

@Camilo. 

Eurostar reservations can also be changed, via the Eurostar website.

SNCF reservations should also be changeable, except if you have other exchange conditions than SNCF.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Da Sev
  • Da Sev
  • Rail rookie
  • 1 reply
  • February 18, 2023

Hello, 

I need to change one reservation date of an italian train, for one day later. Trenitalia says only Interrail ca do that. How can I do it?

 

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10543 replies
  • February 18, 2023
Da Sev wrote:

I need to change one reservation date of an italian train, for one day later. Trenitalia says only Interrail ca do that. How can I do it?

Who at Trenitalia said that?

In any case, the only way that would be possible is via customer support:

https://eurail.zendesk.com/hc/en-001/requests/new

Mention your travel date, so your request can be prioritised correctly.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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