Hello. I have an urgent question/issue. My Eurail app keeps saying that "It looks like you are offline. Go online to see your passes", when I try to view my pass (QR code). The internet on my phone is working fine (both WiFi and mobile data). I have restarted the app, restarted my phone, disabled the app and enabled it, but still getting the same error when trying to access my pass. Can anyone help?
Solved
App says "It looks like you are offline. Go online to see your passes" while I'm connected to internet
Best answer by rvdborgt
I haven't experienced this myself. The best is to contact customer service. Also check if you have the latest app version.
I haven't experienced this myself. The best is to contact customer service. Also check if you have the latest app version.
What was the solution? I have the most up to date app and have contacted customer service but am waiting on a reply.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.