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Problem with seat reservation Zurich to Paris - stuck beyond ''continue to traveler details''

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I have been trying to make a seat reservation from Zurich to Paris (TGVLyria) direct train for July 26th departing at 3:35pm. I am able to add this reservation to the cart, but cannot proceed further when I click on the link “Continue to Traveler Details” clicking on this does nothing and takes me back to the main page. I have tried multiple browsers and the app on my iphone same thing happens. 

Can anybody please help and let me know what other way I can secure this booking?

When I click the link “Continue to traveler details” it tries to load something and then goes to the page below and shows my Cart empty.

 

Best answer by rvdborgt

The best is to call SNCF (press #85 for English, only American Express accepted from outside of Europe) or call NS (also Visa and Mastercard). No booking fees, reservations will be sent via e-mail.

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5 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10503 replies
  • Answer
  • July 4, 2022

The best is to call SNCF (press #85 for English, only American Express accepted from outside of Europe) or call NS (also Visa and Mastercard). No booking fees, reservations will be sent via e-mail.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
C
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  • Claudi.Community Manager
  • Community Manager
  • 270 replies
  • August 21, 2022

We suffered a brief technical glitch around this time which prevented travelers to continue to checkout. Thankfully this has since been resolved. Should a similar problem ever occur in the future, you can either make a reservation locally at the station or use the alternative reservation methods. From travel to/from/within France you can either call SNCF +33 1 84 94 3635 (press #85 for assistance in English).

B
Keeps calm and carries on
  • Bill Lowe
  • Keeps calm and carries on
  • 10 replies
  • November 10, 2022

Just reserved two first class seats on an ICE from Paris to Karlsruhe using my Interrail Global Pass. Seat reservations are compulsory on this leg of our journey but the seats allocated via the Interrail reservation system are totally unacceptable. Although they are consecutively numbered they are on a single row so travelling one behind the other. On contacting the booking service I was told that the rail company allocate the seats and so they cannot help. Do any fellow experienced rail travellers have potential solutions?

Many thanks.

BrendanDB
Full steam ahead
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  • BrendanDB
  • Full steam ahead
  • 1638 replies
  • November 10, 2022
Bill Lowe wrote:

Just reserved two first class seats on an ICE from Paris to Karlsruhe using my Interrail Global Pass. Seat reservations are compulsory on this leg of our journey but the seats allocated via the Interrail reservation system are totally unacceptable. Although they are consecutively numbered they are on a single row so travelling one behind the other. On contacting the booking service I was told that the rail company allocate the seats and so they cannot help. Do any fellow experienced rail travellers have potential solutions?

Many thanks.

Reserving it via  Bahn.com. Fill out your travel details for your route, the amount of passengers and then click "seats only".

For all other alternative seat booking (which usually means booking direct at the operator - often making you choose seats), check this page: 

 

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10503 replies
  • November 10, 2022
BrendanDB wrote:
Bill Lowe wrote:

Just reserved two first class seats on an ICE from Paris to Karlsruhe using my Interrail Global Pass. Seat reservations are compulsory on this leg of our journey but the seats allocated via the Interrail reservation system are totally unacceptable. Although they are consecutively numbered they are on a single row so travelling one behind the other. On contacting the booking service I was told that the rail company allocate the seats and so they cannot help. Do any fellow experienced rail travellers have potential solutions?

Many thanks.

Reserving it via  Bahn.com. Fill out your travel details for your route, the amount of passengers and then click "seats only".

That doesn't work for trains with mandatory reservations. Nor does DB offer to choose seats for Paris - Karlsruhe. What might work is to call SNCF. That is, if there are still 2 seats available next to each other.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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