Hi all, I really hope someone can help us! My husband got us a 4 day in a month train pass about a month ago. At the time, we planned to travel on the 17th, so he activated the ticket. However, when we went to make reservations he couldn’t reserve on the 17th and we had to reserve for the 19th instead. He forgot to un activate the train on the 17th and it is now showing he used one of his travel days and we havent gone anywhere!
Any help or suggestions would be SO appreciated.
This is just the reason why you never should activate the pass until just before boarding the first train of your travel and then never activate a travel day in advance. Please read more about that below.
You can try to contact Customer Support through the link below and explain what happened. If you are very lucky you might get your travel day back, but don't count on that.
https://eurail.zendesk.com/hc/en-001/requests/new
Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days.
Planning
The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries.
Reservations
The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. You can look at the guide in the link:
https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105
If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.
Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.
Activation of pass
During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.
It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.
Activation of travel day
The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day
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