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Delay compensation- no response


  • Right on track
  • 4 replies

I think it's very wired that I submitted the delay compensation form (https://www.eurail.com/en/help/delay-compensation) twice but nobody came to contact me nor did I receive any compensation. I'm wondering if I can find someone help me here.

Best answer by Claudi.

I am relieved to hear that you've finally received delay compensation and we're sorry that it took so long to resolve your request. We currently have longer processing times due to a high demand, but we hope to improve on this soon. 

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8 replies

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  • Railmaster
  • 10250 replies
  • April 28, 2022

When did you submit it? Delay compensation must be paid within 1 month.


  • Author
  • Right on track
  • 4 replies
  • April 28, 2022

I did once in mid-March and once in mid-April. Not sure which dates as I did not even receive an email confirmation. After submission the screen said that response will be made in 10 days though.

rvdborgt wrote:

When did you submit it? Delay compensation must be paid within 1 month.

 


Sebastian Emil Sørensen
Railly clever
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That’s not OK. You should have received a refund within a month, as @rvdborgt said. You can check the EU Passenger Rights for more information: https://europa.eu/youreurope/citizens/travel/passenger-rights/rail/index_en.htm.


  • Author
  • Right on track
  • 4 replies
  • April 29, 2022

After posting here I sent eurail an email and then they processed it quickly. Now I already got the compensation in my account. I should have nothing more to say but I think for such an ordinary issue they should not wait for one month and a half without taking any action before my email arrives.


Sebastian Emil Sørensen
Railly clever
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Good to hear that it’s solved :)


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  • Community Manager
  • 271 replies
  • Answer
  • August 3, 2022

I am relieved to hear that you've finally received delay compensation and we're sorry that it took so long to resolve your request. We currently have longer processing times due to a high demand, but we hope to improve on this soon. 


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  • Full steam ahead
  • 1783 replies
  • August 3, 2022
Claudi. wrote:

I am relieved to hear that you've finally received delay compensation and we're sorry that it took so long to resolve your request. We currently have longer processing times due to a high demand, but we hope to improve on this soon. 


Another pointless response to months old dead thread, spend less time doing this and maybe you can concentrate on active issues.


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  • Retired Community Manager
  • 874 replies
  • August 5, 2022

Hi Al_G, thanks for your feedback. We are currently working on both old and new requests in the best way possible. The reason why we are also handling old ones is because it could also possibly help other travellers landing on this thread. 


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