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Reservation e-ticket has not arrived


Hey there,

I already have contacted the customer support, but in the email they said that they would get back within 2 days :/

Here is the problem: I have booked two reservations for my trip that is tomorrow, hence the urgency of the problem. The payment worked well and I received an E-mail with the payment confirmation but NO E-Ticket.…

I really don't know what to do as I have to depart tomorrow...

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Best answer by rvdborgt 7 March 2022, 11:18

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Within 2 days does not mean it will take 2 days (= "innerhalb von 2 Tagen”). Requests are prioritised for urgency. You did the right thing to contact customer service.

For which exact train is this (origin, destination, departure time)?

Have you already checked your Interrail account? Most of the time you can also download your e-ticket there. If that is not possible there must have been a technical error and customer service will probably send you your ticket as soon as they get your email

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