Bonjour, j’ai réalisé une réservation, je suis arrivée au paiement et je n’ai toujours pas de réservation sur mon compte.
Ne sachant pas si cela avait fonctionné, j’ai réalisé une nouvelle réservation (j’ai peur d’avoir payé deux fois)
Comment savoir si la réservation est prise en compte?
Si j’ai fais la réservation deux fois, est-ce que je peux être remboursée de la deuxième commande?
Le site n’est pas très clair,
Merci
Gabriela
Do you see any reservation in your Interrail account, in the Reservations overview (Aperçu réservations)?
If not, then ask customer service about the status of your reservations:
https://eurail.zendesk.com/hc/fr/requests/new
If you have a double reservation, the ask for a full refund of one of them. Do not cancel from the reservations overview, because then there are often costs involved (if it's possible at all).
Merci, mais aucune réservation n’apparait, j’ai envoyé ma demande.
There are better ways to make reservations than the Interrail website. Please read more about that below.
Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days.
Planning
The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries.
Reservations
The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. You can look at the guide in the link:
https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105
If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.
Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.
Activation of pass
During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.
It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.
Activation of travel day
The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day
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