Trouble making reservation - not accepting the payment

I’m having problems making seat reservations for my trip in august, as the web is not accepting the payment once we have gone through the entire process (this is happening to my friends too).

Does anyone know how to solve this?

Thanks in advance


Best answer by Claudi. 18 August 2022, 09:27

View original

2 replies

Userlevel 7
Badge +9

Here is some useful information from the experienced travellers in the Community regarding both reservations and activation of pass and travel days. 



The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and ticket in addition to the fee for the seat reservation.


Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.


 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Userlevel 4
Badge +2

Hello, I appreciate that this response is too late to be useful, but I thought it might be worth noting that this was likely due to a technical error on our side which has thankfully been fixed since. Should you or any other travelers run into the same issue in the future, you can find alternative reservations listed per country over here and you can also find detailed advice from the community