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8018 Topics

Fred Luana Osmani
Fred Luana OsmaniRail rookie
asked in Eurail & Interrail Passes

cannes to stropez train and ferry

Can we travel from Cannes to st tropez by train and ferry? On the pass?   

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Y
Full steam ahead
5 months ago
Rutger H. Cornets de Groot
Rutger H. Cornets de GrootRight on track
asked in Eurail & Interrail Passes

Only outbound trip visible on ticket

Hi,The details below the QR-code of my pass only list my outbound journey, not the ones I added after that, which are all listed under My Trip. Is this how it's supposed to be?Thanks!Rutger

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Rutger H. Cornets de Groot
7 months ago
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sineadclayRight on track
asked in Train connections & reservations

Can't book tickets - says ''shipping won't arrive in time''

We are trying to book and reserve our train tickets on the website and have put all our details in but are unable to actually book anything. Not sure what the issue is or how to fix it, can anyone give us any tips please? It is saying that the shipping won’t arrive in time eventhough we have a month and the maximum shipping time is 10 days.

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R
Railmaster
9 months ago
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Tcjohnson222Right on track
asked in Train connections & reservations

2nd class overnight - does this mean a bed. If not, how to change it to a bed?

If I’m booking an overnight train via eurail and my only option when I add the reservation to my basket is a 2nd class seat, does this mean I’ll get a bed? If not how do I change it so that I do get a bed? Thanks

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R
Railmaster
9 months ago
X
Full steam ahead
XavierFull steam ahead
asked in Train connections & reservations

Pass Cover Number para pase móvil

Buenas tardes,Estoy intentando reservar asiento para 2 personas en Francia a través de b-europe pero me pide el número de cubierta del pase de Interrail. El problema esque tengo un pase digital por lo que no tengo ese número.Quería reservar un tren de París a Biarritz para 2 personas con el pase Interrail para el 22 de julio, la hora de salida son las 20:06 y llegada a las 00:15.He intentado conseguir el pass cover number rellenando el formulario que he visto en otras preguntas pero me ha sido imposible ya que me piden un número de pass Discover EU, el cual no se qué es, ni se si lo tengo.Necesito ayuda para conseguir el pass cover number del Interrail y poder reservar. He leído que llamar a la empresa de tren sale caro por lo que necesito ayuda para que me envíen el número de cubierta. No sé si algún administrador de la Comunidad me podría ayudar.Agradecería ayuda.Muchas gracias.Espero me respondan pronto. Gracias.@Nanja @Magdalena 

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A
Railmaster
9 months ago
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OlafRight on track
asked in Train connections & reservations

I cannot find Luxembourg in the app

I want to go from Brussels to Luxembourg. Unfortunately, I cannot find Luxembourg in the Rail-Planner-App.Original:Ich möchte von Brüssel nach Luxemburg fahren. Leider kann ich in der Rail-Planner-App Luxembourg nicht finden.

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O
9 months ago
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Meike0606Right on track
asked in Train connections & reservations

How to make seat reservation for trains in Italy?

I have a global mobile pass and I have booked the first train from Utrecht (Netherlands) to Milan in the Rail Planner app. Do I make a seat reservation on the ÖBB website/app? And I'm travelling together with someone else. Can I book the seat reservation for them too? Do I just fill in our names, buy the reservation and show it together with our Interrail Ticket of do I need to link them somehow?  I hope someone knows the answer :) Thankyou!

10
M
9 months ago
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CarlesRight on track
asked in Train connections & reservations

Exchange reservations in Italy

Hi guys, I've been reading in the forum that it is possible to exchange reservations in Italy and other countries if the reservation exceeds €10, but I can't find the platform to do it.Thanks in advance!

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Camilo.
3 months ago
Tarik Alam
Keeps calm and carries on
Tarik AlamKeeps calm and carries on
asked in Train connections & reservations

Reservation Cost 6 Euros but charged 66 Euros.

I was going from Heidelberg to Warsaw on Global Pass. From Berlin, I had to reserve a seat. It was written, I have to pay 6 Euro, but they charged me 66 Euros. if this was the case, I’m student and I couldn’t have gone by Ryan air in 25 Euros return. And Interrail didn’t mention any of the cost. I have got the receipts, how to get refund? Kindly guide me. regards 

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Tarik Alam
Keeps calm and carries on
7 months ago
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BoundlessRight on track
asked in Train connections & reservations

Reservations for Romania-Bulgaria-Turkey

I’m the carer of a disabled passenger (Global 1 month pass), travelling to Istanbul from UK in August. I’ve managed to reserve seats/beds as far as Sighisoara (Romania), but beyond that I get any of 3 messages:quickly shows an reservation option but it disappears when I try to add to cart Tells me Seat reservation required, but doesn’t show price/or says beneath that prices are unavailable  Tells me in red “seat reservations unavailable”.It suggests I try other ways to book, which I have (country websites), but can’t seem to book tickets for European trains whilst not in a European country (I’m in Scotland) 😢It’s a bit harder to negotiate travelling, when looking out for someone vulnerable’s health and well-being, so I’m keen to resolve the overnight journeys before going. Can anyone help/suggest ways to do it?Thanks 🙏 🤞

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B
7 months ago
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treinrondreisRight on track
asked in Eurail & Interrail Passes

Trenord - not in pasnetwork

The interrail app show by the train Mandello Del Lario - Olcio: not in passnetwork. But in my opinon is that not correct. In my information: is just a trenord train, right? And also in other trennord trains is interrail vallid. Why interrail would be not vallid in the train Lecce - Olcio???

10
R
Railmaster
5 months ago
Sarah Eberhard
Sarah EberhardRail rookie
asked in Eurail & Interrail Passes

Inbound Journey Transit / Midnight rule

Hi!I have a interrail global flexi pass and have a question regarding my last inbound journey back home to my country of residence (Germany).I am planning on taking a train from Copenhagen to Stuttgart. The train in Copenhagen leaves at 10.43 p.m. on Sunday, there will be a transit in Hamburg again at 5.31 a.m. on Monday. Then, I plan to take the last train at 5.46 a.m. from Hamburg to Stuttgart (final destination).I do realize that this will count as 2 travel days, as I make the last transit in Hamburg after midnight. However, as this will be my inbound journey, will my pass cover the Hamburg to Stuttgart journey, or will I need to pay an additional ticket? As I understand, I am allowed one inbound journey back to my home country, but are multiple transits in my home country included here? Also, I am unsure about the ruling regarding the midnight rule, as my inbound journey starts the day before and ends one day later.Would greatly appreciate any helpful comments!

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M
Full steam ahead
7 months ago
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paulomurray
posted in Eurail & Interrail Passes

EUROSTAR – PROBLEMS BOOKING SEAT RESERVATION USING INTERRAIL PASS !

EUROSTAR – PROBLEMS BOOKING SEAT RESERVATION USING INTERRAIL PASS !BASICALLY FORCED BY EUROSTAR TO BUYING A FULL PRICE TICKET DESPITE HAVING AN INTERRAIL PASS! AND THE TRAIN NOT BEING FULL!This is our first experience with Eurostar and Interrail Pass, and possibly our last! We are a family of 5 persons.Eurostar are not encouraging ‘environmentally sustainable travel’ with their very limited Interrail pass compulsory seat reservation availability.Eurostar are financially punishing families travelling on a limited budget with limited alternative travel options having already purchased an Interrail Pass.We recently purchased Interrail Passes in order to travel from Austria to the UK primarily to visit family. We wanted to try an alternative to flying and use this environmental and sustainable travel option.For various reasons we were not able to book or purchase earlier than we did (mid to late July).Pre purchased Interrail passes are required in order to complete a compulsory seat reserv

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BrendanDB
Full steam ahead
5 months ago
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ChristinaNew aboard
asked in Train connections & reservations

Seat reservation from Zagreb (Croatia) to Split (Croatia) not working

Hi,I have the 3 months global pass and want to book a seat reservation from Croatia Zagreb to Split Croatia for the AM train in mid June. It says “prices unavailable” however when I put in multiple different dates over the next 2 months, it still says the same thing. I don’t think the next 2 months all the trains are booked out, how can I book the reservation without this error?Thank you

10
L
4 months ago
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AleSpool97Right on track
asked in Eurail & Interrail Passes

My order has not arrived yet. Starting date 20 July

Basically my order seems to have disappeared from the system! My partner and I bought the interrail and the eural pass respectively, and while one has been received, there is no menrion about mine ever being shipped or being on delivery. Yesterday, when I checked there wasn't even an order on my account corresponding to mine. After I made a custom request for help, it appeared on the website,  saying it has been shipped already but I have not received it!

10
A
6 months ago
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Paul ORight on track
asked in Train connections & reservations

Reservation issues - after passenger details I'm taken back to the homepage

Hi, i have got 5 trips in my basket, fill out the details at stage 2, then when i click on the add passenger details button - it just takes me back to teh home page ?

10
R
Railmaster
8 months ago
panos
panosRight on track
asked in Train connections & reservations

Can I ensure seat availability when no reservation is required

Hello, I am traveling in a few weeks and I have been looking at the trains for the route I am interested in. My question is this: for many trains the interail site says I am ready to board. Firstly, is it certain that when going there the train will not be fully reserved? How can I make sure that a seat will be available? Also, when ready to board the train, what do I need to show in order to board? Is the number of the pass enough or do I need to provide anything else? Any info will be greatly appreciated, thanks!

10
R
Railmaster
8 months ago
leix
Full steam ahead
leixFull steam ahead
asked in Eurail & Interrail Passes

Urgent broken phone pass transfer

I’ve seen related topics, but as I understant I need help from @nanja to get this done.We are a little family startint our journey around Europe on monday, and one of our phones, with one of our passes got broken today. We’ll get a new one tomorrow, but I’ve read that the pass on the old phone has to be disconnected to be able to put it in the new one. Can you help me please?Thanks a lot!

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leix
Full steam ahead
8 months ago
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Emka94Right on track
asked in Eurail & Interrail Passes

Help! automatic gates in Portugal, what to do?

We just arrived in Lisbon and wanting to travel to Lagos. We’ve noticed they have automatic gates/barriers at the train station and don’t know how to get past them using our mobile passes? Does anyone know? At the train station we are at (rossio) they don’t have anyone supervising the gates. Any advice is appreciated! 

10
A
Railmaster
6 months ago
Lasse Nybro Petersen
Lasse Nybro PetersenRight on track
asked in Eurail & Interrail Passes

App planner updates

Hi,My girlfriend and I have planned a journey from Copenhagen to Zuerich with one stop/change in Neumünster on the 3rd of August. The first train will depart 00:08 in Copenhagen and arrive 5:30 in Neumünster. The next train will depart 07:04 in Neumünster and arrive 16:00 in Zuerich. These trains have been “booked” in our app and added both to “My Trip” and “My Pass” for both of us. So we have tickets for the trains (and we even bought seat reservations for both trains).  But when searching for this specific journey in Rail Planner now - the journey isn’t anywhere to be found. Now it is only possible to get from Copenhagen to Neumünster by changing trains 2 times - and it doesn’t look like there is any direct train. Even though we have “booked” that before and have a ticket for that specific train. Can someone please clarify if that means the direct train has been cancelled? Or if it is just a sign of the train being fully booked (and therefore not possible to “book” anymore)? To follo

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Lasse Nybro Petersen
7 months ago
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SoerenKraghJespersenRight on track
asked in Eurail & Interrail Passes

Refund not available on web-site and support is not responding :(

Dear EurailI have purchased a Eurail pass with Plus 20-Dec-2020 and the order confirmation clearly states "The pass is fully refundable without a fee, however the fee for Plus is non-refundable" (IN30227660).06-May-2021 I received a mail that the activation period was extended until 31 august 2022. Unfortunately, summer plans are so that the travel can't be made this summer and a refund is there necessary.However, when I login to my account - the ability to apply for refund is not available where it should be as per your help information.I have contacted your service department 04-Jun-2022 using your facebook support option to get this error fixed or a refund done - and received confirmation e-mail confirming receipt of the request. I have not heard anything back yet.I don't think > 2 weeks response time for a simple support request like this is reasonable - and the money is needed to pay for the alternative summer vacation!Can you please prioritize getting this service request mana

10
S
9 months ago
Caroline Dn
Caroline DnRight on track
asked in Train connections & reservations

Reservation not possible

Hello Interrail!I wanted to show my parents that Interrail is fun and flexible. Unfortunately we are not able to make a reservation for the eurostar from London to Bruxelles next wednesday. Furthermore I was not able to find the website for reservations for the stena line ferry. So they are about to make a refund of our passes and buy a flight ticket. Is there some way you can help me? I really wanted to show them that trains are better than flights... I would be very grateful if you could give me a fast answer. Greetings,Caroline

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seewulf
Railmaster
8 months ago
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oracleNew aboard
posted in Eurail & Interrail Passes

Interrail is way to complicated. Do not use!

So I am planning a Trip trough France. While looking for tickets, I found this Interrail ticket, which promises cheap prices and flexible trains. So I decided for Interrail and ended up not buying the tickets upfront and directly. Not knowing what a pain in the a** this Interrail program is. I spend the hole last evening and the hole morning trying to figure out how to buy reservations for the TGV. They tell you to get the reservations up front, because they might be limited. But there is no way of checking for reservations without buying the pass. On Eurail you can't look for tickets until you have bought an Interrail pass. So I ended up buying the pass, and now there are no Reservations available at all. Every reservation has a different error message. What the heck? There is even an App that shows all the possible routes and the reservation prices. Which then don't exist?!Apparently, SNCB took the reservation system out of their Website. There are plenty of options on where to book

10
Y
Full steam ahead
6 months ago
S
Full steam ahead
STEHANIEQ
asked in Train connections & reservations

Seat reservations available before I purchase pass and then none available just after purchasing passes!

I have found that the website shows constantly that there are seated reservations available for journeys before you buy the pass. But then when you buy the pass and go to reserve exact seats one min later they suddenly become unavailable! On three out of the four journeys I checked and rechecked that seats reservations said it would be possible and then they aren’t after you buy the pass! This feels like seriously shocking and scammy behavior from this website! You should show more updated information so that people can make decision based on true facts.  I would like a full refund!

10
A
Railmaster
8 months ago
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Ophe-RRight on track
asked in Eurail & Interrail Passes

Grimaldi lines pass cover number incorrect

Hello !I want to use my interrail pass to make a reservation on Grimaldi Lines but it doesn't work. I emailed the agency. They replied that my pass number is not valid. How is it possible ? Has this ever happened to anyone?  Thanks ! 

10
N
Railmaster
7 months ago
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