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Neele NoortNew aboard

asked in Eurail & Interrail Passes

Looking for contact info in relation to DiscoverEU

Hello! My friends and I have been chosen to recieve a DiscoverEU pass to travel Europe with. However, something went wrong with the application of one of our friends, so now we have three passes and four people who want to travel. We have been trying to get in contact with someone who could help us with our situation, but we have discovered that they just don't reply or they are bots who can't help us. Do you have any contact info (emails, facebook pages, phone numbers) that could maybe further our situation? Thanks in advance!

2 years ago

matheusrNew aboard

asked in Eurail & Interrail Passes

Interlaken to Lauterbrunnen and Grindelwald now covered (?)

Hello guys.I’m planning my first trip to Europe early April next year, and will stay some days on Switzerland as well. I’ve been researching a lot since I’ve made the decision to go, and, by the looks of my Eurail timetable search here, it seems that the connections between Interlaken and Lauterbrunnen/Grindelwald are now covered. Still wondering whether I might be misreading something here.Even the Gruetschalp up to Murren seems covered as well (although getting from Lauterbrunnen to Gruetschalp still seems to require separated ticket though).

3 months ago

1831New aboard

asked in Train connections & reservations

Wee SteveRail rookie

asked in Eurail & Interrail Passes

Eurostar reservation

I’m a total novice to Interrail and will be using the mobile pass. What is the sequence I should follow to book and use Eurostar as the start of our travel from the UK? Should I have “My Trip” planned already on the mobile app? What then? All the online explanations sound obvious but not if you’ve never used them!

1 year ago

Catherine WangNew aboard

asked in Eurail & Interrail Passes

Incorrect birthday on eurail pass

Hello! I have a trip that’s coming up this weekend, but the year of my birthday was not saved correctly on my eurail pass. I was wondering that in the case that my birthday does not get fixed before my trip, would I still be able to travel using the pass with the incorrect birthday or do I have to get this issue fixed before I can travel? I have already submitted a form stating that I would be traveling this weekend. It has been 2 weeks (as I indicated on the form) and still have not received a response. I understand there is a high volume of customers right now, but I really need to get my birthday fixed before this trip. Is there anything that could be done faster about this issue as my trip is coming up in a couple days?

1 year ago

James BurrowsRail rookie

asked in Train connections & reservations

Thameslink

Hi there, I know Thameslink is included in the Interrail pass but I can’t find anyway to add their services to the pass via the Rail Planner app (going from Gatwick airport to Tottenham Hale). Is there any way to do this or will any inspector accept an Interrail ticket even if the journey hasn’t been added-I just want to avoid any potential trouble!

1 year ago

GrainnBeeRight on track

asked in Train connections & reservations

German Bahn Website Issues

Is anyone else having problems with the German Bahn website. Every time I try to log in it says “503 Service Unavailable.” Is it just me??

11 months ago

ClareWFull steam ahead

asked in Eurail & Interrail Passes

Changing from mobile to paper passes

I am having a terrible time trying to contact customer service. No telephone numbers or email address, no response on twitter or chat… :( I just booked interrail tickets for my family yesterday and chose mobile passes as I thought it would be easier and we don’t have much time for them to be posted, but didn’t realise that the passes can’t be moved from devices. During the two months my husband and I will be travelling separately with our children at different points so we have a problem. I need to see if I can switch to paper passes but we leave next week so it is now quite urgent, hence why I am getting frustrated at the inability to reach any sort of customer service. Does anyone know an email address or telephone number that works? Thank you! And happy travels!

1 year ago

AndrewsRight on track

posted in Eurail & Interrail Passes

A personal experience of using Interrail Passes

After my recent experience with our Interrail Passes, I will not be using them again. Here’s why. First, the process of fixing reservations is unbelievably complex. My partner and I wanted to travel from London to Seville and back, using 4-days-in-30 passes. This was our first experience of long-distance train travel down through Europe. Preparing the trip took me hours of work, much of it very frustrating, mainly in order to set up the required reservations. Some I was able to do on the Interrail site - that was fairly straightforward. Others, like those within Spain, had to be done directly with the operating rail company, who mailed the paper tickets several days later. And even those done through the Interrail site hit problems later, the main one being that, even though I did the bookings for my partner and myself at the same time, and even though our passes were both on the same device, several of the reservations came back with us sitting not only apart, but in different

1 year ago

YbabuRight on track

asked in Eurail & Interrail Passes

Mobile pass Vs. Paper pass

Hi,Are there any differences in the destinations I can visit and trains lines I can use, between mobile ticket and the paper one?Thanks

2 years ago

FincholyRail rookie

asked in Eurail & Interrail Passes

How does the app work? Showing QR code for trains not requiring reservation sufficient?

Hello!My trip is gonna start very soon, in a week and I'm still not very sure about how does the app work. When I want to take a train that doesn't require any reservation, all I need to do is to add it to my pass and when the time comes, to show the QR code to the conductor. Right?What I'm supposed to do when I have booked an reservation for a train that required it? What I should do then? What do I need to show to the conductor? Except the tickets, is there anything else I need to show to the conductor? Thanks!

1 year ago

SophieandsamRail rookie

asked in Eurail & Interrail Passes

Best way to make reservations for 2 people

I have bought two passes (for me and a friend) on one interrail account. Do you need to link these accounts to make seat reservations together, if so how? Is it better to have the tickets on the same or separate devices?

1 year ago

Thijs88Rail rookie

posted in Train connections & reservations

Reservation Eurocity Italy-Switzerland

Since 1-2 years it’s no longer possible to make online seat reservations for the Eurocity train connecting Milano Centrale (Italy) and Basel SBB (Switzerland).I called both the Italian and Swiss operator to ask if it is possible to make a reservation on the phone. This was not possible. They also told me that it is not possible to make a seat reservation at the station.Based on what they told me, the Global Pass turns out to be useless for the EC trains. Only option is taking multiple (often delayed) regional trains.Does anyone have the same experience?

2 years ago

Franco Esteban LevinaoRail rookie

asked in Eurail & Interrail Passes

Entendiendo las reservas

Hola Viajeros , soy nuevo en esto y tengo muchísimas dudas jejeje en mayo inicio un viaje en el cual recorreré varias ciudades (Madrid - Barcelona - Paris - Londres - Bruselas- Amsterdam- Roma - Florencia compré el pase mensual y ya tengo los boletos ( QR) , resulta que en ciertas estaciones me pide reserva de asientos , y aquí es donde tengo muchas dudas. considerando la fecha , podré hacer la reserva de asientos apenas llegue a cada ciudad ? si esto fuera así, se respeta ese horario del ticket que tengo en el eurail , o solo son horas estimadas ? de no conseguir la reserva para ese día que es lo que puedo hacer , aún teniendo el boleto ?

1 year ago

gregohbFull steam ahead

asked in Eurail & Interrail Passes

What to do if I am travelling with a mobile Pass but my phone does not work.

My two 90 day global passes are on my iphone. But the phone continues to have problems and finally Apple will replace it. However they don’t stock American phones in European stores so I need to wait roughly a week for them to ship a replacement to this Apple store. I don’t even have an exact date. In the meantime, we will be moving on to some new cities. I will be waiting for Apple to call me to know when to come pick up the new phone. Apple refuses to have it delivered to an Apple store in the new region, so I will have to come all the way back to get the new phone. When I get a new phone I will probably lose the authorization for the Eurail Pass since it’s locked into the old phone. so that means that when I leave the Apple store and try to get back to the city that we’re currently staying in I won’t have a Rail Pass anymore until Eurail can give me a new authorization. They responded pretty quickly within a few hours when apple erased the phone trying to fix it a few weeks ago. Bu

2 years ago

ViajanteTugaRight on track

asked in Train connections & reservations

How to get a refund for a reservation when the train is cancelled

Hello; In order to do my trip I purchased three 4-day passes, booked seats on several trains and booked hotels. After I had everything set and planned, I received two emails from Thalys informing me of the suspension of two trains (one on the 4th, between Paris and Brussels and the other on the 11th, between Cologne and Paris). These cancellations affected tremendously my vacations, resulting in the suspension of my trip and considerable financial loss (cancellation of the interrail pass, reservations for seats on trains and hotels). Can anyone be held responsible for my losses? If yes, what procedures should I take? Thanks

1 year ago

Carole VarnetRail rookie

asked in Eurail & Interrail Passes

day of activation= first day of travel

Hello, If I activate my 2-month pass now and select the first day of travel (July 3rd), will it be active now for 2 months or on July 3rd for two months? I want to activate it now to reserve seats for some trains, but I’m afraid the pass would then start right now, and not on the 3rd which is the day I want to start my trip.thank you very much!

1 year ago

Dániel DerekasNew aboard

asked in Eurail & Interrail Passes

DiscoverEU application log in issues

In the DiscoverEU app there is a Start by setting a password button and even though I push it and ask for my password, no confirmation email will come to my email address nor a password for me

1 year ago

AndyBRail rookie

asked in Travelling by train

Can't book Rail&Fly -> "Segment not found"

Hi all,wanted do book a Rail&Fly Ticket to our flight tomorrow, but the last “Check-In”-step is cancelled by the message “Segment not found”.Called the airline and Deutsche Bahn already, both claim that is not up to them.How can I get the ticket. Please help.Thanks in advance.

1 year ago

EileenCostainRail rookie

asked in Train connections & reservations

Seat reservations required but prices unavailable

Hey everyone. I’m supposed to travel from Paris starting on the 31th of July and cross Germany - Tchek Republic - Slovakia - Hungary - Serbia - Croatia - Slovenia - Italy - …I NEED HELP. I can’t book ANY trains or at least the ones I’ve tried. Everytime it says “Prices unavailableNo price results were found for this connection. It is possible that all pass holder seats are sold out. Please try searching for another connection or check 'More information' and try other ways to book this seat reservation. If no pass holder seats are available anymore you need to buy a separate full fare ticket to board.”PLEASE help I am losing it.

1 year ago

Cole BusslingerNew aboard

asked in Train connections & reservations

How to book reservations for 2 people

My girlfriend and I have bought mobile, 10 day passes. We have never been to Europe before (Canadians). These are the questions I have:When you plan a trip some stops/trains say there is a reservation needed. How do I make reservations? I have tried to make them on the Rail Planner App and online but have had no luck at all. I have read countless how-to guides with no success. For example, most say to go to the eurail/interrail website to make them. I go to the website, click “yes” when asked if I have a pass, when I go to log in/create an account there is no where for me to enter my pass number like all of the online forums say there is; and when I go to my account settings, there is no option to add a pass/ traveller. And once logged in and I click to book reservations its just a FAQ page with nothing to actually book the reservations. One train we want is from Interaken to Venice, there is 2 changes on the journey and the 3rd from from Brigs requires seat reservations. When making

2 years ago

Jane659Right on track

asked in Train connections & reservations

I didn't get my seat reservation. On the train I got a fine

Hi Am traveling now, yesterday I made a seat reservation in the website but I didn't get the tickets and it happened twice and the amount charged and that forced me to pay 190 euro for train tkt just to back to rome from milano This is the email I received Although your payment went through, there seems to be a technical glitch at the moment which means that part of the order could not be confirmed with the train carrier. You can see the failed reservation/part of the order by looking for the status “PRE-RESERVATION MADE” (successful reservations have the status “BOOKED”).Don't worry - you can still get your reservation (our team will re-book it for you).Alternatively, if you are travelling soon, you can make a new booking for the failed reservation and we will process a full refund for this (to the same account used to purchase the failed reservation(s)). To ensure that you only rebook the failed section of your trip (you don’t have to rebook the entire route), first check the status

1 year ago

Tripon TitusRail rookie

asked in Eurail & Interrail Passes

Can you add journeys to your trip after activating the Mobile Pass?

On the "frequent questions" it says you can't add or remove a trip after activating your pass, but can you add journeys?If its not possible, missing a train would mean you're stuck in that city, so I guess you can add journeys on the go but I just wanna make sure

1 year ago

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