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RTrainRail rookie

asked in Train connections & reservations

IC 394 Hamburg to Copenhagen - reservation impossible. Other options?

Hi all I need to get from Hamburg to Copenhagen on the 23rd of July. The best train i could find when previously looking was the IC 394 train.When i try to reserve a seat for that train it says that “Reservation impossible”… for all trains leaving in that direction. Is there something happening that i have missed? Is a seat reservation really needed for this route or could i give it a go anyways without a reservation? Perhaps there is another route i could take just in case? Although, to be fair, there doesn’t seem to be too many ways to Denmark from Hamburg...

10 months ago

eosnyxRight on track

asked in Train connections & reservations

Printing train ticket

I am planning a trip from Zermatt to Milan which requires a transfer in Visp. As per the OBB website/app, the Visp to Milan train requires a printed ticket, however I will not have access to a printer. It states that i can print the ticket at an OBB self service machine or ticket office in Austria, however I will not be in Austria. Any advice on how to obtain this printed ticket?

1 year ago

PeterA888Keeps calm and carries on

asked in Train connections & reservations

Tobias108Rail rookie

posted in Train connections & reservations

Travel from Sofia to Belgrad via Nis - can't add train or routes in the App

Hello, I would like to travel to Belgrad from Sofia via Nis in July. But in the trailplanner I can’t add anytrains or routes. Do you have any informations regarding this journey?

1 year ago

HeatherRight on track

asked in Train connections & reservations

Outbound connecting journey cancelled due to rail strike

I am due to travel outbound from UK to Brussels via Eurostar on 13 August, and have heard the train to London will not be running due to strikes. I believe I can only use my interrail pass for connecting journeys in my home country on the day that I catch the Eurostar. The cheapest we can travel to London the night before will cost us (family of 5) £253 plus accommodation. Is there any way to cover this, through interrail, the striking rail company or travel insurance? We don’t have reservations for the connecting journey as they are not required.

8 months ago

Gerry QuamNew aboard

asked in Eurail & Interrail Passes

Gatwick Express to London included?

Is the Gatwick Express train to London included with a Eurail Global Pass?

8 months ago

Ella VHRail rookie

asked in Eurail & Interrail Passes

Ferry with discount: travel day or not?

Hello! I am a bit confused: we booked one overnight ferry (Stockholm-Turku) and one short ferry (Helsinki-Tallinn), both with discount but not free. I assume this is not a travelday, but I am not 100% sure. Can anyone confirm? We have a Global pass with 7 traveldays in 1 month. Thank you!!Ella

10 months ago

RobE96New aboard

asked in Eurail & Interrail Passes

Lost iPhone with lost mobile pass

Hey, My phone got stolen this weekend which had my mobile pass activated on it. I’m set to travel on Friday but I’m unable to activate my pass on a new device. I have used two methods of contact on the website and they said to wait roughly 4 and 7 days for a reply. I’m worried that I won’t get a reply and sort out my pass before my travel start on Friday (27/08). Please can anyone provide any help or advice on how to get this sorted before Friday? Thanks a lot in advance!

1 year ago

Amy22New aboard

asked in Train connections & reservations

Obb seat reservation - buy first class tickets on DB website and business class upgrade on obb?

HiI'm looking to book train tickets from Budapest to Munich. The DB website is cheaper than the obb website for the same railjet train. Anyone know if it's ok to buy the first class tickets on DB website and just buy business class upgrade on obb website using the seats only option? DB and MAV doesn't offer business class tickets…Thanks!

9 months ago

Nathanlv105Keeps calm and carries on

asked in Eurail & Interrail Passes

SBA35930 Train in Germany covered?

Hello Eurail Communityi was trying to plan a trip from Frankfurt to Wiesbaden and the planner says I have to take a train called SBA35930. What is this train SBA ? Is it a partner company of Eurail and is it a participating member of Eurail? Will my Eurail Global Pass be okay to use in this train or I have to but a separate and doffrent train ticket?thanksNathaniel

1 year ago

Jan Jansen van RensburgRight on track

asked in Train connections & reservations

Bernina express bus from Tirano to Lugano

I have manage to make a reservation for this section of the Bernina express. But since you are not able to add this section to your planner using the app, how do I proofe to the busdriver that I do have a ticket?

9 months ago

MC162New aboard

asked in Train connections & reservations

Short Transfer times and transfer by foot. What is the difference?

Hello, me and my friends are currently booking trains for our route and were worried about short transfer times - we were wondering what the difference is between a ‘short transfer’ and a ‘transfer by foot’ and are these usually safe to do or quite risky?Thank you!

11 months ago

MinkeNew aboard

asked in Eurail & Interrail Passes

Complimentary pass for caregiver

Hello. A few weeks ago I made a request for issuing a complimentary pass for a caregiver of a disabled traveller. I still didn’t receive any answer and I am getting quite stressed as we are travelling on wednesday. Does anyone know how/if it’s possible to reach interrail support for urgent issues?

1 year ago

valentinbRight on track

asked in Eurail & Interrail Passes

Changing country of residence

My friend bought an interrail ticket for me but entered my country of origin rather than my country of residence. Now I would like to change it. I already contacted the customer service but they still did not reply, and I already see some of the trains I would like to take getting booked out. However, I read that customer service can only change the country of residence if the pass is not activated yet, so I dont want to book the trains already (as then I would have to pay reservation fees twice). Is there a way to book trains already, to change country of residence yourself, or to speed up the process? Happy about any tips!

9 months ago

jtimFull steam ahead

asked in Train connections & reservations

Missed connection train with reservation due to delays of previous train. Can I get a compensation/refund for the TGV I had to take instead?

Hi All,I’m travelling with an Interrail pass and I’m currently on the route Brussels —> Paris —> Barcelona. Original Plan Thalys BRU-PAR, reserved through Interrail reservation service ICN (night train) PAR-Latour de Carrol, reserved with Interrail reservation service Thalys got more than 2 hours delayed due to multiple issues, so I missed my connection last night for the ICN.I want to continue my journey to Barcelona today and got a “Titre de rupture de correspondence” at the Paris train station to allow me travelling onwards on the next connection to Barcelona. I’m now on this train (TGV), however they ask me to pay 54 euros for the seat reservation (even though I’ve to stand as there’s not even any seats left). What are my rights here for compensation/refund? As the cost is increasing rapidly when you’ve to make multiple expansive reservations.

9 months ago

Emeline BourcierRail rookie

asked in Train connections & reservations

Trip from Poland to Lithuania

Hello, I’m planning a European Tour and I can’t find a train between Poland and Lithuania. Do you know why ? I would like to go to Lithuania, Latvia and Estonia. Do you have tips ? Thanks !

11 months ago

lucialozanomRail rookie

asked in Train connections & reservations

Problem Booking seat reservations online

I just bought a Eurail 15 days in 2 months Pass and was trying to book seat reservations. I will be arriving in Paris on May 31st and my first train is on June 1st from paris to Lyon, which is why I really want to book my reservations online, not in person.I have tried multiple times, and many different routes, but I keep getting the same error message. It says: “please find an alternate connection, the unavailable leg will be removed from your cart”. This message pops up no matter the route or time I try.I also tried to book through the travel.b.europe website, however, I need a pass cover number for that, and I have a digital pass. I do not want to risk booking the ticket the day of arrival so I don’t know how this can be fixed. The trains I plan to take which need a reservation are the following: Paris Gare de lyon- Lyon Part Dieu: June 1, 2022 12:50-14:36Lyon Part Dieu – Milano Centrale: June 2, 2022 10:38-17:40Milano Centrale- Firenze S.M.N: June 8, 2022 10:10-12:04Bruxelles

1 year ago

BartoliniNew aboard

asked in Train connections & reservations

Seat reservation more expensive than train ticket

I’m looking for trains Paris Lyon - Milano Porta Garibaldi and Paris Gare du Nord - Brussels Midi. Price of ticket for first route in august is 29€ on SNCF page, while seat reservation for my interrail pass costs 31€. Same situation for second route. On Thalys page ticket for this train costs 29€, while seat reservation in app costs 25€. Is there any way to bypass such big fees?

1 year ago

tml_711New aboard

asked in Eurail & Interrail Passes

"Your Pass isn't valid on this date" message when trying to make reservations.

I have a Global "5 days in 1 month" pass. I have not used any travel days, nor have I activated it. In the search interface for reservations, I am not able to pull up results for dates outside of a certain narrow range, about a month. The message “Your pass isn’t valid on this date” appears if I search for dates outside of this period. It is impossible to plan my journey and to determine when to start using the pass without being able to build an itinerary and knowing which reservations are available. Any help would be much appreciated.

9 months ago

wanderer62536Right on track

asked in Eurail & Interrail Passes

Switzerland lake discount on Eurail Pass

I hold a valid Eurail pass, and I am looking to do boat rides in Switzerland (in particular Lake Lucerne and Lake Geneva).Couple of queries regarding 50% discount on these lakes -How to avail this 50% discount? Is it only via in-person booking where I need to show my eurail pass to get discount? Is there any way to avail this discount while purchasing ticket online? Currently I only see reduction option for Swiss half fare card and not for the Eurail Pass while online booking. If I use this 50% discount, does it count in one of my travel dates validity?

11 months ago

jameskirklandNew aboard

asked in Eurail & Interrail Passes

Purchasing in British Pounds (£)

How do I buy the pass in British Pounds? Can I buy it on the eu site (in Euros) with a English Bank Account?

1 year ago

Meike_Rail rookie

asked in Train connections & reservations

Bus from Thessaloniki to Skopje

Hi! We want to go from Thessaloniki to Skopje but we found out that there is no train connection at the moment. We thought a solution would be with the bus but we can't also find any bustickets for this route. Is there anyone who knows where we can buy these tickets online? Thank you!Meike

1 year ago

Caleb LeongNew aboard

asked in Eurail & Interrail Passes

Date of birth information is wrong by one day for both travelers.

Hello! I have a mobile Eurail Global pass for myself and my roommate. Both of our birthdays are incorrect (by one day). I have reached out to customer service yet have heard nothing back and it has been more than 3 days. I would like to have this fixed so that it does not get in the way of our travel. Thank you so much for your help in advance!

1 year ago

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