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App says "It looks like you are offline. Go online to see your passes" while I'm connected to internet
Hello. I have an urgent question/issue. My Eurail app keeps saying that "It looks like you are offline. Go online to see your passes", when I try to view my pass (QR code). The internet on my phone is working fine (both WiFi and mobile data). I have restarted the app, restarted my phone, disabled the app and enabled it, but still getting the same error when trying to access my pass. Can anyone help?
My phone is broken and I am not able to access my Eurail mobile pass to generate the tickets. I am traveling alone and I am stuck in Hungary without Eurail Pass. I checked with phone repair stores and it turns out that my phone cannot be repaired. Kindly help me to transfer my pass to a new device. I am really stressed out as I am not sure how I will return to France to attend my classes and being all alone in a country without Eurail pass is scaring me out. Kindly do the needful as soon as possible.
Hi all!I was reading the benefits of the pass and one in Switzerland was you have access to 2 free trains (ie grand tour) with a Eurail pass...my question is if one buys the 5 day pass and uses the last day to get to Zurich, is the pass still good for the free trains?TIA 😊
Hi, in August 2022, my girlfriend and I are going for a 1 month Interrail trip. Our route is in nothern europe starting in Helsinki, over Oulu, Stockholm, Oslo, Göteborg, Kopenhagen, Hamburg, Amsterdam, Strassbourg, Zurich, Munich and Vienna.Now we are thinking about getting the 1st class interrail pass which is about €170 more expensive compared to the 2nd class pass. Does anyone know if it’s worth to get the 1st class ticket on this route?Thanks in advance!
I have a mobile Eurail pass that includes free travel for my 2 kids (age 8 and 10).How do I add them as travelers to my pass so I can make a seat reservation for all 3 of us?I figured out how to do it for myself only.
I have a mobile Eurail pass with the rail planner app. This is a 5 days in 1 month if that matters. I have booked my train reservations through the Eurail website, and so I have those papers printed and in my email, they all have barcodes. Then, within my Eurail rail planner app, I have those same ticket times I booked, and they are in “my trip”. Do I toggle those for travel days to add to my pass, and then that barcode in the app is scanned to confirm my Eurail pass, then I have to show the email ticket for them to scan to confirm I have a seat reservation? And do I use that mobile barcode to get through gates in the train stations?I just want a play by play of the boarding process. So - arrive at station, use mobile barcode for that travel day to scan and get through the gates, board train, the ticket person comes around and needs to scan both my phones mobile barcode, AND the other barcode that I received when I purchased seat reservations? Correct?hope this was clear, thank you!
I’ll be travelling tomorrow the 14th June from Berlin to Gdansk; I’ve checked and there are still available tickets and plenty available seats! However I’m not able to able to just book a seat reservation online on PKPs website, I also can’t book a seat reservation via DB’s hotline as they would have to mail it to my address, which won’t work in this case. My last option is to get a seat reservation via DB ticket centres (Reisezentrum), however this too seems to not work at the moment as the person working there did not manage to get a seat reservation (seems to be impossible both for tomorrow and any other day in the coming weeks). So now I am a bit clueless of what to do? Cos officially it should definitely be possible to get a seat reservation via the DB ticket centres? What are my options tomorrow?
I have bought passes for myself and my family to travel from Denmark through Germany and France to Italy.I have had to make several changes, but have now managed to book reservations for all trains - except from France to Italy - and here reservations are mandatory.I am wanting to go from Paris to Milan on July 6th and no matter which connection or train I choose it tells me that prices are unavailable. I found one train directly leaving at 12.46 from Paris, which looked available to book, but every time I try to book it, there is an error, just before I can pay.I have tried looking at different days, and it is all the same. Is it really possible that all interrail tickets are booked in the beginning of July? And if so, how do we get from France to Italy?
Hi there!I've got a question about the train connection between Athens and Patras. Me and my boyfriend would like to travel around greece with interrail. We would like to take the train from Athens to Patras, and then take the boat from Patras to Italy. I think the Interrail site is a bit unclear about this. Is there a good connection from Athens to Patras by train or do we have to figure it out another way?
So I just bought the global pass and have started to make my first bookings and need a few step by step instructions to ger me started.So I bought 4 passes for me and my family and intend to put 2 passes on my phone and 2 on my wifes. Firstly, how do I plan the trip on the mobile pass for 4 of us, then move 2 passes to my wifes phone? Can this be done before activating? Once I add trips to the mobile pass is it then activated or not?Also I made my first reservation for a nightjet. This reservation will be towards the end of our trip so does it matter which order it is added to the pass?When making this nightjet booking on the obb site the confirmation said if I take the pdf ticket now it invalidates the cancellation policy and so to get the ticket at the station.I thought that the ticket, when added to the mobile pass would mean that I didn't need paper tickets? Have I got this wrong?Tia
Hello everyone,Past sunday I decided to do some intterrailing this summer. I waited for it to the last minute because of corona. I did the same last year and with the priority shipping option I got my paper pass very fast. This year however, that option was not avaible and normal shipping took to long to arrive. I bought the mobile pass but instantly regretted it, seeing all the problems that people are faced with it. It also feels very insecure to have my pass on my phone, which may get damaged or stolen which leaves me stranded, my holiday ruined and my wallet robbed. I'm still going to travel the 16th, but does anyone else feel the same way about this? Are there maybe some people with actual good experiences using the mobile pass?
I am new to Eurail and the Rail Planner app. I bought Eurail passes for me and my husband online at eurail.com and downloaded the Rsil Planner app to my iPhone, which is running iOS 15. I have added both eurail passes to the app and connected each of them to a trip, but I have not yet activated the eurail passes because I am not yet sure of the first date of travel. l have been successful in searching for train ticket itineraries and adding them to My Trip. But I cannot use the app to make and purchase seat reservations on trains that require them. l have managed to use computer’s web browser to login to my account at eurail.com to buy reservations on a NightJet train that is critically important for our trip. An e-ticket was emailed with instructions to print it out on A4 paper, which is not available here in the US. But these reservations do not show up in the app anywhere that I can find. When I try to make reservations using the app I have no way home to do it no matter where I
HelloI am hoping for a speedy reply to the following problem as I will be travelling in a few hours. I got my Mobile Pass activated on my smartphone fine a few days ago. I added a trip to the first travel day just fine.It is my second travel day tomorrow (actually today, as I now spent hours over midnight to resolve this, unsuccessfully) and I am unable to add a trip to the travel day. Therefore, my pass remains unusable for my journey in just a few hours. In another post I read to:» go to the "My Trip" section. There you click the + button and then select "Connect a Pass to this trip". «But when I do this, I only get an option to add a Paper Pass but not the Mobile Pass I got registered and visible under MyPass.This happens regardless whether I am offline or online or restart the app or the smartphone. I am pretty much at my wits end and wonder what the conductor will charge me when I can't present a valid ticket. I could do with an answer URGENTLY !
Hi,Our plan was to do a trip through the Balkans as part of our Eurotrip. So far we have planned: Amsterdam - Berlin - Prague - Vienna - Venice - Ljubljana - Split - Zagreb. From Zagreb we want to go to Belgrade, Bar, Mostar and then end up in Greece. The last potential leg of our trip can’t seem to be planned through the app. Does anyone have any idea of why that is or how we could best plan this part? We are open to adjusting the itinerary if there is a better route. I look forward to reading your replies!
My wife and I have Interrail Global Passes and we’re trying to book a trip from Brussels to Cologne on the 17th September. On the Intercity trains (ICE) it gives us this message:“Not available for some travellersSome of your travellers' Passes are not valid on this train. Change your selected travellers to book this seat reservation.” We can book seats on the Thalys trains (THA) but that will cost 54 Euro as opposed to 16 Euro on the Intercity. We were under the impression that our passes would be valid on all intercity trains. Are we wrong?!
Hello all, I am planning a reservation in which requires a printed ticket. I live in the US so don’t have the option to get it delivered directly to me. What are your recommendations in obtaining the ticket? I read that some got it delivered to them in Europe at the hotel/hostel they are staying at days before their trip as they were already in Europe (this is possible for me as I will be in Europe prior to the departure date). Should I just do this? Or is there a better option?
Hello, normally I would contact customer service, but there isn't one. Just cruel. Maybe you can help me. I had to book a ticket through Austria "ÖBB" because it was not bookable. That worked wonderfully and I have the e-ticket. But how do I add the seat reservation to the portal? Thanks very much.
Hello,I recently bought my 2nd class Eurail pass and am planning a trip to Edinburgh from Cologne on the 18th of April. I have a few connections and my train from Bruxelles Midi to London St Pancras requires a seat reservation, as well as my train from London St Pancras to Edinburgh. However, I have been unable to make a reservation for either. For London to Edinburgh, it tells me that I must book at a major train station. So does this mean I need no reservation ahead of time, and can make it in the station before I board my train? For Bruxelles to London, it says I can book at the station or through Deutsche Bahn or CD. I have tried both websites and Deutsche Bahn says it is impossible to make a reservation, and CD won’t allow me either. I even tried the Thalys website, and the train I would be taking was not present on their website. I also tried on OBB and it said “a technical error occurred” in the space where it would show the fare. I couldn’t even do it on the Eurail websi
I am new and still confused what exactly “activating” my pass means. I understand that I have to fill in some more information and that I will be able to change my starting date before said that.But can I also deactivate the pass again and get the 85% refund if I decide to return it before my starting date?
Hi, we want to take the night train from Helsinki to Rovaniemi for which a reservation is required. When I choose the connection on interrail.eu there’s only one possibility (“IRT 2 class” for 24€). I suppose that this is the price for a normal seat. However we prefer to have our own compartment. I had a look at the VR website. There you can choose such a cabin for 179€. Unfortunately we haven’t found a way that “interrail” is taken into account. That’s why I have these questions:Is there a way to book a reservation for a cabin on interrail.eu? Is there a way to get the cabin cheaper with the “interrail-code” on the VR website? Or do we have to pay the full price without using our Interrail Pass? Greetings from GermanyHagen & Nadine
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