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To ask all about our Passes, reservations & more
"Your Pass isn't valid on this date" message when trying to make reservations.
I have a Global "5 days in 1 month" pass. I have not used any travel days, nor have I activated it. In the search interface for reservations, I am not able to pull up results for dates outside of a certain narrow range, about a month. The message “Your pass isn’t valid on this date” appears if I search for dates outside of this period. It is impossible to plan my journey and to determine when to start using the pass without being able to build an itinerary and knowing which reservations are available. Any help would be much appreciated.
Change to earlier Eurostar train
I have contacted Interrail for changing to an earlier Eurostar train at the same time. However, they have not responded, is there a way of changing the ticket? How does Interrail respond fast? Also, can the starting date of an Interrail Pass be potentially be changed to a day earlier?
Finding a booking reference number on a paper ticket
Hello,I am a travel agent and booking train travel on behalf of my clients, one of whom uses a wheelchair. They both have Eurail passes, but they want seat reservations on all the trains so they don’t have to do anything themselves. The tickets that are eTickets are fine because I can see the reference number, which I use to go to the individual rail provider websites to change their seats to wheelchair seats. However, on the printed tickets, they will be receiving them, in a month!! I can’t wait that long to make the changes to their seats. How do I figure out what their booking reference is on these tickets??
Hello!I have done interrail several times, but kept losing the bracelet after a while… Does anyone know if there is a way to get bracelets from previous years? Perhaps Interrail still has some in stock… do they still send them out with the passes? When a friend bought one in the train station here in Vienna, they didn’t have any….It would be a great part of the interrail adventure to have the bracelet!
Seat reservation cost and availability
Hello. I’ve bought my first Interail pass for myself and my kids. Whilst I was aware there were going to be seat reservations to pay, I’m shocked at how expensive they are for myself and two kids. I’m also struggling with availability and starting to regret getting Interail passes at all. For example, I want to travel from Aix en Provence to Barcelona but whenever I search, although lots of trains come up it’s telling me none of them are available to book. Once, on my mobile app, it allowed me to click through to book them but I was shocked to learn it was 80 euros which included 10 euros postage (why when I have a mobile pass?) and 6 euros booking fee. Please can anyone help with regards to if this is all standard and if so i I might cancel my Interail all togas it’s too much hassle and cost, or am I just doing something wrong/not giving the whole process a chance? Many thanks
[Very very Urgent] - My phone is broken and I am not able to add my pass to a new device
My phone is broken and I am not able to access my Eurail mobile pass to generate the tickets. I am traveling alone and I am stuck in Hungary without Eurail Pass. I checked with phone repair stores and it turns out that my phone cannot be repaired. Kindly help me to transfer my pass to a new device. I am really stressed out as I am not sure how I will return to France to attend my classes and being all alone in a country without Eurail pass is scaring me out. Kindly do the needful as soon as possible.
Short Transfer times and transfer by foot. What is the difference?
Hello, me and my friends are currently booking trains for our route and were worried about short transfer times - we were wondering what the difference is between a ‘short transfer’ and a ‘transfer by foot’ and are these usually safe to do or quite risky?Thank you!
Eurostar cancellation - advice is to request refund but Interrail site says non-refundable
I have had an email saying that my Eurostar from St Pancras to Brussels on train 9132 has been cancelled. This was a reservation for 7 people so it has cost us a lot. Eurostar tells me to seek a refund through where I booked it yet the Interrail site is having none of it and says it is non-refundable. Their support are yet to get back to me after contacting them a week ago and apologising that they’re busy.It would be great if they could clear up what is happening with cancelled Eurostar trains. I also don’t want the reservation using up a travel day as it will limit us the rest of the trip.Will Interrail refund me?
Activating Mobile Interrail Pass (Step 3) requests a password, but what password?
I have the same issue as Pia with Step 3 of the Activation process! What was the solution for Pia?I note that my ID/ Passport details are not visible in my Order Overview, which is probably the reason why all my password attempts are being rejected when I try to enter my passport number.URGENT: I need a quick solution as I need to activate my Pass on 5 JulyRemarksI do not recall ever having created a password for using the app, only a password for My Interrail Account, so it seems strange to ask the user to enter a password that was never created! There does not seem to be a place in My Interrail Account to add/change a password, or what the current password is. This is not user-friendly.
Thessaloniki to Belgrade
Hi, We want to go to Montenegro from Greece. So we have to take the train from Thessaloniki to Belgrade. The probleme is we don’t get any information for this train. We don’t know if is working or not. We have another solution : Thessaloniki to Sofia and Sofia to Belgrade but we don’t find information too. Our trip is to make Thessaloniki to Podgorica or Bar (Montenegro) around 20 july. Do you have any solution or information for this trip, because we are stuck. Thanks for your response.
Can I end my trip halfway or change my destination afterwards ?
Hi there!I'm planning to go on a trip through Germany in a couple of weeks. It’ll be my first time using Interrail, so I want to ask about a few things to ensure that my trips goes as smooth as possible. ;)So I'm going to assume that I'll be traveling with a Mobile Ticket (though the paper version probably isn't that much different in this case). As how I understand it, I need to fill in the trainstation where I'm departing from and the destination I'll be travelling to. The app will generate a code/ticket which I can show to a ticket inspector (this also works without internet, right?). Please correct me if I'm wrong!Now my main question: may I leave a train earlier than I wrote down in the app? Example: I'm in Hamburg and want to take a train to Kassel, so that's what I'll write down in the app. However, halfway on my journey I change my mind and want to stop at Hannover (where that same train makes a stop too). Will I be able to change my destination from Kassel to Hannover afterwar
App says "It looks like you are offline. Go online to see your passes" while I'm connected to internet
Hello. I have an urgent question/issue. My Eurail app keeps saying that "It looks like you are offline. Go online to see your passes", when I try to view my pass (QR code). The internet on my phone is working fine (both WiFi and mobile data). I have restarted the app, restarted my phone, disabled the app and enabled it, but still getting the same error when trying to access my pass. Can anyone help?
Booking train reservations for France, all full?
Is it still to early? (Going 30th May...)I have planned all the trips, paid for the interrail pass and used the my rail planner to plan which trains to book. It passed me onto a different website to book and says for any and all trains for where we are going, no matter the time or day cant be booked. I am getting worried as its getting closer and has been saying this for a while now. This is the message for every single train and there are no trains when I have searched no reservations needed.‘Prices unavailableNo price results were found for this connection. It is possible that all pass holder seats are sold out. Please try searching for another connection or check 'More information' and try other ways to book this seat reservation. If no pass holder seats are available anymore you need to buy a separate full fare ticket to board.’
Time Zones and Train Timetables
Hi everyone!Hope you can clarify me in some questions i have since this is my first time doin an interrail:1st: How does the time zone thing works with the train time table? For example, I want to go from one city to another but they are in different timezones. So, I’m assuming the departure time form my trainis on the time zone from that city I’m departuring from, but the arriving time is on the time zone of my destination city, correct?2nd: How can I find travels with night trains? I wanted to hop on a night train from Amsterdam to Berlin since it’s a 7hour journey, but I can’t find any night trains that do that journey, so I’ll have to do that during the day, loosing a lot of valuable time :/ Thank you so much,Gisela
1st class pass, 2nd class reservation
Friends, I purchased a 1st class pass. When I go to book a reservation because it’s required, I’m only allowed to purchase a 2nd class reservation. Two questions: Does that mean 1st class is sold out? If so, then how do I request a refund for my pass since I can’t really use 1st class if it’s not available?Many, many thanks!
TGV 9570 Germany to France Reservation? Where can I book?
The train TGV 9570 from Germany to France on 28th December 6:52PM says cannot reserve on the Interrail seat reservation online system. Can I find reservations at the counter? Or does it mean that the reservations are not available for pass holders even if I get it done offline through a manned sales of DB? Also is there any other way? As I really need to reserve it and travel
Extra inbound-outbound trips: always very unclear where to buy tickets to.
Hello all, I am currently on a three-months Interrail pass, which I am using for several return trips outside of my home country (Italy). I am not staying on the road for the whole three months, so I will need more than the one inbound and one outbound trip that are included with the pass.Basically for every trip I buy regular tickets from home to the border and back, and once I am outside of Italy I use the Interrail pass. It is a very flexible way of travelling that suits me.But there’s one thing that is really unclear. Actually I am quite a veteran of Interrail passes, and in all these years of asking hundreds of train conductors I was never able to get a definitive answer.I need to know if, for trips out of Italy (my country of residence) into Austria, I need to buy a ticket to Brenner (and from there onwards use the interrail pass) or to Innsbruck (or it could be the first town in Austria, but for these trips I’m using EC trains that call at Brenner and Innsbruck).I guess that tec
Hey!I’m new to the eurail community, looking to plan a trip to Italy/Switzerland. I am a bit confused about how the booking system works, specifically for the Eurocity train between Italy and Switzerland. When I did the plan route option, I didn’t see any direct routes from Milan to Zurich, although in the travel planning section it states that there are direct trains. Additionally, are EC trains included in the global pass? I did not see that company listed in the included trains list
One of the legs of your jouney could not be booked?
Please help! I am trying to book seat reservations with my eurail pass for a one way train ride from Paris Gare de Lyon to Nice Ville on June 28. The website says there are available seats for a 11:52 departure and a 18:37 arrival, with one change between the two trains.This works out until the final “review order” stage where it tells me “one of the legs of your journey could not be booked”. It does don’t tell me which one and the same error occurs when i try later times.What does this mean? Why would they allow me to go through with the seat reservation if one of the legs cant be booked? What can i do about this?
What is included in 1 inbound/outbound journey?
Hello together,I have a question regarding the inbound and outbound journeys.I want to travel from Munich to Paris but I need to change the train in Stuttgart. Are those trains all included in the Global Pass when it is in one day or do I have to book a seperate train ticket to Stuttgart?So is it just 1 train or is it 1 entire journey to the final destination?Thank you very much for your help.Best regardsMarius
Travel to Monte Carlo
Can a Eurail pass be used to book tickets to Monaco/Monte Carlo? I see that a train travelling between Nice and Ventimiglia will stop in Monte Carlo, but if I do a search for a train specifically from Nice or Ventimiglia to Monte Carlo, Monaco doesn’t come up as an option. Any help would be appreciated!
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