Hello, I have a problem with my mobile pass, I can’t connect it, it says I’m already connected to it in another device but I’m not. Can you help me please I beg you I’m supposed to go in a couple of days.
Solved
Can't connect pass - it says it's connected to another device
Best answer by Al_G
It can only be activated on 1 device and people regularly report that re-installing device will give this error as well.
You need to contact customer services to de-activate the pass, only then can you activate it on your phone.
https://eurail.zendesk.com/hc/en-001/requests/new
Providing full and accurate info as well so they don’t need to get back to you repeatedly will make it more likely you get this sorted in time.
It can only be activated on 1 device and people regularly report that re-installing device will give this error as well.
You need to contact customer services to de-activate the pass, only then can you activate it on your phone.
https://eurail.zendesk.com/hc/en-001/requests/new
Providing full and accurate info as well so they don’t need to get back to you repeatedly will make it more likely you get this sorted in time.
Thank you so much !! Is there a phone number I can call because the customer service email don’t answer me
juvic5 wrote:
Thank you so much !! Is there a phone number I can call because the customer service email don’t answer me
No, there is no phone number to call.
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