General

I want to change my promotional ticket. Should I buy a new ticket and request a refund? How exactly should I proceed? How long does it take for the refund to be made when I request a refund?

I am planning a trip in June. I have a global flexipass. I know that some train info is missing right now (mid February).The two legs I would like to plan are:London - Paris - San Sebastian all in one day on Weds June 5th.Bordeaux - Paris - London all in one day on Fri June 14th.I’d like to reserve the Eurostar tickets now. What has me confused is that I’ll be assuming I can make the rest of those journeys without knowing for sure (because the other schedules aren’t out yet).Can anyone tell me if those trips are common/easy/achievable? Or am I being ambitious? I want to avoid making Eurostar reservations now and then finding out closer to the time that I can’t make the rest of each of those trips work in one day.If anyone has experience / advice to share I would appreciate it. Thanks in advance. 

Bonjour, j’ai pris un pass de 15 jours interail et je me suis pas rendu compte que j’ai déjà utilisé mon aller retour pour mon pays de résidence ( France) je ne sais pas comment je peux rentrer dans mon pays sachant qu’il me reste plusieurs jour de voyage sur mon pass que je n’utiliserai pas…belle journée alizee 

Hello,If I hold a Eurail First Class Global Pass and make a Business Premier reservation on the Eurostar, will I be entitled to utilize the Business Premier dedicated priority lanes at St. Pancras Station? Thank you in advance. 

I’m still confused about the two of us travelling together with passes on one or two devices. I’ll be purchasing the passes for the two of us, but when travelling (especially at stations where you scan the QR code to get through automatic gates) how can that be achieved if the passes are on a single device? Can I have my travel partner log into my pass on his device to access the same information, or should I take a screen shot of the QR code for his ticket and send to him to present?

Ik ga vanuit london naar harwich ,boot vertrekt om 23 uur om 8 uur in hoek van holland naar Rotterdam centraal en dan naar huis .Wordt aangegeven dat zijn 2 in reis dagen,dat klopt toch niet.Wie weet een oplossing.

I have to reschedule this journey or at least the first part. Can you guys help out. I can't really figure out which rails are on strike beyond the highspeed so I 'm not sure what is a good solution. Thanks. 

GenteComprei o passe para 10 dias.A família está no 9° dia utilizando, exceto um dos integrantes que já está no 10 dia de uso, contudo, essa informação está indevida.Como posso resolver essa situação com a interail?Todos iremos precisar do passe para o 10° dia de uso, contudo faltaram para um.

Olá, pessoal!Poderiam me ajudar a fazer um roteiro com menor custo possível? Todas as rotas que clico esta sujeitos a "reserva" e com valores altos.1. PARIS PARA VALÊNCIA (ES) 2. VALENCIA(ES) PARA PORTO Aguardo.

I have received an email from Tentialia that I think is telling me the trip I booked from Monterosso, Italy, has been changed because of rail works. It seems to be unclear and suggests that I can call them to reschedule or ask for a refund.I am staying in Florence until 18/4 and then I was planning on taking an early train to Pisa, spending a few hours there, then continuing to Monterosso for the night. I have not made any reservations for that trip. Then on the next day I have booked a trip from Monterosso to Milan.Does anyone know where the best place for me to get more information on what changes I need to make to my plans? I need to work out whether this trip is still going to be possible, or do I need to make major changes.

How far in advance do I need to make seat reservations from Paris to London.  Trip is in mid-March. 

I used my pass to go to Kew Gardens. At the station I couldn't get out. When I asked for help they said the station has no readers for it and I wouldn't be able to to use this pass to get back to London.  What can I do. Pass is good and I have a ticket. Thanks.

Goodmorning,in July I must travel to Lione but I knew about the problem on the line from Milan to Paris by TGV.Do you suggest any solution for me?How can cheaply travel to Lione?  Thank you Rosa

Hello, This devudu from India. I am planning to visit to europe from 12th March to 22nd March 2024. Me and my wife travelling. 12th arriaval at Amsterdam,have some official work at Amstardam from 13-15th and will cover local Netherlands.16th travel to Paris.17th travel to Switzerland (detailed planning yet to be done)22nd return to India. Please guide me which places to cover routes and tips suggestions. I am first time travelling to Europe.Should we take Eurail pass or not.I have seen eurail pass but I think it is very expensive for me. Because for eurail pass is costing around 900 euro for 15 days and charging around 30 euro for each reservations. Since I need to show all travel reservations in the airport, i need to make all reservations prior to departure from india, it will not work out form me.so, kindly advise me which pass should I take and locations hotels etc.Thank you. 

I am anxious that the ticket i buy will exclude me from some routes or trains. For instance the fast trains between capitals.

¡Hola! Tengo un pase para 5 trenes y debo reservar asientos y no sé cómo. Entiendo que se reserva cada tren por separado, pero no encuentro dónde o cómo. Mis trenes son:Barcelona Sants - París Gare De LyonParís Est - Luxembourg, Gare RoutiereLuxembourg - Amsterdam CentraalAmsterdam Centraal - London St Pancras IntlLondon King Cross - Edinburgh Sería de una gran ayuda si alguien nos puede comentar cómo o dónde realizarlo :)¡Gracias! Cami

Hi all,I would really appreciate some help with interrailing over the summer. My partner and I are coming to Sicily in July for a week and then would like to travel home (England) by interrail.I understand we will need to get a ferry to southern Italy, but then I am unable to build the trip on the app. We would like to visit Rome, Florence, Milan, Switzerland, Paris, and then catch the Eurostar to London.Any help would be really appreciated.Thank you.

Hola a todos  Los pass global dicen “Puede utilizar sus 4 días de viaje en cualquier momento dentro de 1 mes de su fecha de inicio. Extiendelas o úsalas una detrás de otro: tú decides”… referente a esto puedo viajar de Madrid a Francia hoy y en una semana de Francia a Italia y así sucesivamente sin que superar el mes ? ó debo viajar consecutivamente es decir hoy viajo de madrid a francia y mañana de Francia a Italia. 

OK  I think of myself as fairly savvy and experienced but I’m trying to rough out a train route for an upcoming trip but, although I know there are trains to Bayreuth, Germany, the destination pops up as not known! In the past I know I booked trains from Frankfurt and Hamburg.  Am I missing something?

Hola a todos..Me podrían colaborar dando información sobre los gastos de reserva … dice el tiquete “global pass” que no lo incluye. 

Greetings,We ill be visiting Paris for the 2024 Olympics.  I would like to purchase a 6 day travel for one month in one country.  Whenever I select the following, the software switch my selection to Global pass.  Why. Can I not purchase a one country pass for first class without going global.

Hi Trying to look into eSim card for May France trip (15 days). Bought “Eurail Pass 2nd class 6 days within 1 month” I would like to know if I need to have data running to show the following:My 3 Eurail Passes? My Trips for a particular day when I’m on the train? Seat reservations with their QR codes will be downloaded from gmail and stored on my phone (as documents)Plan to use data forscenic site “walking” navigation/metro/tram navigation Rail Planner app to show my tickets or explore train options look up a restaurant/boulangerie/patisserie whatsapp, email checking NO streaming of video or music.Last trip I used about 2 gb and a bit for a 15-day trip but I didn’t have a Eurail Pass though. All the tickets were bought at the machines. I also shared it with my mother via my personal hotspot but since it drained my phone battery, we didn’t do that

I have found out how to make reservations together with a travelling partner via this link https://www.eurail.com/en/help/reservations/how-do-i-make-seat-reservations-togetherbut does this work if one has a pass from the UK and one has a pass from Germany? 

We are planning an interrail vacation this summer together with our daughter. During the period we plan to travel, our daughter will turn 12 years old. When we book tickets, should we buy for 11 years or 12 years? This is a price matter😄

I‘m in Stockholm 13th - 16th of February, anyone want to meet up? 🙃🚞