Eurail & Interrail Passes

Hello,Bit of a panic! We bought a 5 day pass for 2 adults, a youth and a child (11 years old) When we have looked at the pass to book some train reservations her name does not appear. Has anyone had experience of this? Is there something I am missing? We have an email from Eurail where it says 2 adults, 1 youth and 1 child. But the child doesn’t appear on the pass app.I have been trying to get in touch with customer services but I have only managed to chat with a bot and they have been no help at all. Please could anyone give me some information?Many thanks,Chris

Can I only get out of my home country once and back once or can I go back to my home country and go again to another country? The description is a bit confusing as it sounds like it’s only possible to get out of Germany, stay outside for a month and get back? I would like to travel, come back, stay at home for a couple of days and go into another country.

Hi,Since January 2022 I am a nomad without an adress. I'm interested in a pass but I will need to enter my country of residence, which I assume could be the adress I use as a post adress. Nevertheless I would like to visit friends and family in the same country but I would need more travel days then the outbound and inbound. Could I use another adress of someone I trust? I don't need the paper pass, only the digital one.I would like to be able to travel a few days around my 'home country'.Greetings 

So I’m 27 years old now and turning to 28 at beginning of july. Let’s say if I start travelling at august or later, can I buy youth pass or should I already buy (was it adult?) pass, though I’m not yet 28? I’m really grateful if someone can help me with this, thank you🙏

Hi, I need help please. I don't understand why the website says I need more than 5 travel days if I only have 5 travels planned? https://www.interrail.eu/en/tripplanner-map?fbclid=IwAR3JWahveeVBg6dlbBn10h3rCa24TFOkcPx4Mgoqv2cBDfyrz7NrNfBjQY4#adult=2&start=2022-06-14&end=2022-06-24&travelDays=5&trip=3dzIT00%2C3g7IT03%2C8xAT03%2C268SI01%2CalHR02%2C25oHU01

Trying to get from Paris to either Munich or Berlin, and then to Krakow. Is this possible on eurail? The goal is to see a mix of WW1 and WW2 sites 

For the 50th anniversary of Interrail: https://www.interrail.eu/en/50th-anniversary/next-stop-big-adventure-sale  From tomorrow and it ends 10th may. 

I am booking a trip for 5 people.  We are flying into Stockholm and we fly out of Copenhagen.  We will be visiting several cities in Sweden before ending up in Copenhagen.  I am a bit confused on the type of pass to purchase.  We plan to go from Stockholm to Gotenburg to Malmo to Copenhagen spending a few days in each city.  What do you suggest?

Hi Eurail CommunityI apologize if I ask too many questions. I am new to this trip planner and I just bought two Global Mobile Pass - one for my me and one for my wife and I have added both Pass into my Eurail App currently installed in my i-phone. So in my i-phone there are 2 Passes now. We are targeting to visit Europe in August this year.So, here is my situation. I have created in my Eurail App a total of 2 Trips - one named for me and one named for my wife. After activation of these Passes, I will now use the planner to look for journeys and then save these journeys to each of the two Passes and then connect these journeys to each of the two Passes. Only then will we get a Ticket (barcode ticket). Can I save multiple journeys to my Trip and duplicate those journeys to my Wife’s Trip? And then, will each journeys in my Trip and will each journeys in my Wife’s Trip be ticketed individually per journey like one ticket for departure and another ticket for the retu

Are Southwestern trains in UK and Frecciarosa in Italy covered by the Eurailpass? They seem to be but they’re not in the Eurail partners list on the website.

Hi, I have a 1st class 6 day pass that I intend to start using in a week. I would like to know from experience how others have found the travel around Switzerland by train? Already have plans to visit a number of areas in a week so as I understand it:Each day I want to travel I need to use my phone and add the train journey to it (so Basel to Zurich for example as a journey in the app) Certain tourist type trains (such as the Bernina Exp). require a seat reservation too.One question, with the 6 days I know I can use them any day in a month but I will be using them one day after another so do I have to plan journeys in calendar order? So can I make a seat reservation on the Bernina Exp. say on the 17th today, add to the app as a journey and then tomorrow add a journey to the app for the 14th? My pass is set to be active from the 12th.Many thanks for thoughts and advice

Hi there I am trying to book my train from London to Paris on May 29th at 13:31 pm and it shows that all seat reservations are unavailable nor the next day.  Can someone please help me book my seat reservation? It currently shows 0.00 and prices unavailable. See screenshot below. I would like to book my seat today so it doesn’t sell out. Thanks. Heather 

Hi, I’ve been trying to book the overnight train to Rovaneimi from Helsinki but it only shows me the timetables and won’t allow me to book without a Eurail pass. The pass is hundreds of dollars (US traveler) and I’d only be booking this train with return and the speed train from Paris to Provence. Thanks!

This may be a silly question, but here goes:  if one purchases a “10 days in 2 months” pass, can you use all 10 days in the first month?  Or are you required to spread them out?  Thanks! 

Hi, I have a mobile global pass (10 days in 2 months). Unfortunately, my phone broke in the middle of my trip and I am unable to add my pass to my new device. I tried to reach our to the customer support through email and social media but I'm yet to receive a response. I'm very worried as with each passing day, I stand a chance of losing more and more money as I have already made accomodation reservations in multiple clities. I feel helpless about it and it is too expensive for me to buy tickets for traveling while they work on my case. Is there by any chance s physical office of Interrail that I could visit in Germany or the Netherlands to fix this issue? Any help would be greatly appreciated as it is extremely urgent. ​​​​​​Thank you very much!Kind Regards,Abhiraj

Hello! My current phone got formatted last night due to software updates. In it the pass was valid. And now I when I try to add my pass again on the same device but since it's formatted, I'm unable to add because the app shows me an error that it is already valid on another device. Could you please deactivate the pass on that device so I can again validate on it again?I have already raised a request using the form but it seems that would take a couple of days.So it would be great if you could do it quickly because I am travelling tomorrow and I would need to show that pass.Thank you for your help in advance. Best Regards,Shubham Kapoor

I'm writing to you with specific question about seat reservation. I would like to book reservation for six people for connection between Nice-Ville and Paris. Specifically 11.06.2022 7:16 PM. I have option to reserve couchette for only five people. Is this an error on website?For six people there is no option for reservation.

Bonjour, nous sommes un groupe de scouts de 39 personnes et nous aimerions prendre un interrail de 4 jours sur le mois de juillet. Nous partons de Belgique (Liége Guillemin ou Bruxelles) et nous allons a Pula en Croatie puis nous rentrons en Belgiques. Mes questions sont: - Est-ce que c'est possible d'avoir des réductions pour un groupe aussi gros. - Comment pouvoir esquisser des itinéraires sans devoir acheter les interrails a l'avance. -Et est-ce que vous pouvez nous faire l'itinéraire si je vous communiques les villes dans lesquels nous voulons nous arrêté?

Hey everyone, I’m a British citizen who has been living in Australia for the past 5 years. I also have permanent residency for Australia. Can I still purchase the interail ticket or does it need to be eurail, I’m a little confused! I’m 25 and before this spent my whole life in the UK. Thank you!

Hello guys, I really need help, I'm Brazilian (I don't have EU citizenship)  and I bought the wrong pass. I bought an interrail pass instead a eurail pass and I already activated and I chose france by mistake thinking that this was the place I was. I am really desperate because I will stay the most time in france and I booked 2 trips and I tried to book the third and it's says that I can't because of inbount/outbond.  700 euros is too much and I can't afford to pay other trips here in france, I bought the card because it said it was unlimited. I entered my Brazilian passport number in the checkout. Please help me !! I already sent a message to customer service   

I bought a global pass on 3/31/22 and since 4/12/22 I have sent 30 emails to you. I can not reserve a seat for any of my intended trips (Troyes-Girona; Troyes-Toulouse), neither spontaneously nor with a lead time of 8 weeks! I can do NOTHING with this ticket as. I had to drive to and from Spain by car and had to buy additional airline tickets for Toulouse. Your ticket does nothing at all and is an absolute bust in my opinion.  I want my money back completely and immediately! I will not wait another day! As far as I know, you have a 14-day right of withdrawal in the EU. Since I wanted to return my passport already from 12.4, I also want my complete money back!

Hello, I’m in the middle of my trip and it seems like I can’t add journeys to my trip anymore. iOS version 15.4.1 app version 23.1.0.In the planner when I click on “save journey” I get the confirmation of saved to trip but when going to the trip there is nothing new there.I have tried:Force quitting the app Restarting the device Reinstalling the appNone of these are letting me get anything new on my trip. What else should I do?

Hi everyone!Our family trip will start in April 2022. Due to changes our start date has to change and we will start in italy. This is not our country of residence. Will this be a problem? Kind regards Matthias 

Hello! I bought 2 mobile pass but I am not able to add them on the app. It says “Something went wrong, we couldn't load your Pass details. Make sure you are online and try again.”I am online, the pass has not expired and is not added to another device. I’ve retried several times but it’s not working. I’m travelling morning 27th of October so I need help soon. I’ve been in contact with the TRAIN-E and through that “human agents” by email, but they might not answer within 7 business days - that’s why I’m writing here. Can anybody help me?

We purchased our mobile passes last night with plans to travel from Barcelona to Pisa this morning. When we put our passes into the app, we receive a “something went wrong” message. We have extended our hotel stay in Barcelona by one day to hopefully get it ironed out. But we urgently need help!